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service magic reviews - CONS
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Jan 20, 2003 service magic complaint |
I became a member of the service magic contractors.They charge a fee of $99.00 to join and promise all of these sales leads that they charge you for.Here,s how it works they send a lead to your inbox via email it tells you what kind of work this customer wants the city they are in but no contact info.
If you accept by mouse clicking accept you are imediatly charged for that lead.This last Saturday Ireceived another lead from service magic I hestitaed to accept because I,ve been burned before by them but I need the work so I accepted the lead and then service magic sends the customers contact info,so I imediatly call her and she tells mne she already has had enough calls and that last night[friday she already had 3 contractors coming to her home to estimate her roof.
This is what we cointractors call a "dead lead" The problem is service magic refuses to refund the money .This dead lead cost my company $40.00 some leads are more than that.I agreed to pay for leads when I joined but I expect to at least be able to estimate the *** job you know?
I have since reported them to the BBB and other agencie.The first time this happend [3 times this has happened] I talked to service magic and they emailed me back claiming they only send the lead to 3 contractors well they lied because this customer told meshe was getting annoyed with all the calls.
So it seems to me that service magic is in the business of selling dead leads.Do the math if they send out just 100 leads a week that are dead leads at $40.00 per lead accepted by contractors thats $4000.00 a week now factor in that service magic is nationwide.They say they dont send the lead to more than 3 contractors then they turn around and say well we have the right to send it to 4 contractors even worsening your chances of estimating the job much less actually selling the job.
I have been a roofing contractor for over 20 yrs and I have a very good business and have never had to resort to using a lead service until this economy took a crap this year and then with things as bad as they are to have a compnay like service magic rip me off like this I would have better odds at the casino dont you agree?They refuse to refund anything.
They will refund if you are sent a lead that is old or has been "accidently " sent twice which they did to me the second time I got a dead lead.They donot keep their word and they are liars,it took at least 10 emails to get them to give me their policy on refunds.They are a disgrace to the service profession.They *** off a lot of good contractors out there I,m not the only contractor but it seems no one has the time to do anything about it.
dave
warren, Michigan
U.S.A.
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