I was told by Samsung to call these people for an appointment to fix my TV under warranty. I called, talked to the woman in the "Samsung" dept., and made a morning appointment. When the service guy calls to give me the "2 hour window" for his arrival, he tells me he will arrive between 2 and 3 P.M. When I asked what happened to my morning appointment, he informed me that there was no indication...

• morning appointment
• technician pull parts
• service guy

The movies and shows I often want to see are not available for streaming. I often end up watching them on youtube, the network websites, or worse yet, paying for them on itunes. I shouldn't have to pay for anything, I already have netflix. When i had the DVD service, the DVD's were often too scratched to operate properly. If they don't convert most of their features to streaming, they will lose...

I am so angry with Cox, just because MY last name is Martinez, every freakin' email I get from them is in Spanish. I have emailed them over and over again to tell them that they are racists JUST because my last name is Martinez I don't want emails in Spanish!!! I know NO Spanish, never will never want to!! I am ENGLISH and married someone with the last name...

• curse words

My 80-yr old mother (fixed income) needed a less-expensive internet and TV service. She asked me to help. I went on to Century Link's CHAT (which is printable) so there would be no confusion if the Century Link/Direct TV bundle seemed like a service she would prefer and there would be NO confusion about the costs. Robbin S. and I chatted on Century Link for some time. I exlained...

• Century link
• internet service
• ten-digit wifi number

I work for a well known Non-Profit organization here in Lafayette, Louisiana. We were experianceing some problems with our internet DSL service that we concluded were due to low bandwidth. We decided to upgrade to Fiber Optic/High Speed. We went on AT&Ts website to look at what they had to offer. After getting the customer service number from the site, I called so I could speak to a real...

• high speed internet
• fiber optic internet
• AT T

Told if filled out survey after using gift card would charge 6.99. I told the girl I did not feel good about the call and did not we to continue and hung up. I kept getting a return call from 0000 number telling me I had to give theming information to get the verification number so I could cancel. One guy said my card had already been charged , one told me or had not. When asked...

• company United Benefits
• Pheonix AZ
• Gift card

I pay about $100 per month to get 75mbs down / 35mbs up speeds from Verizon FIOS. They don't deliver what they say they will. This tool is what Verizon uses to tell *current* FIOS customers that they are delivering on their promise: http://my.verizon.com/services/speedtest/ This is another *Verizon* speed test tool which seems to be aimed at convincing people to switch...

• fios
• Verizon
• Speed

Internet down for over a week so far. No explanation, just mistaken guesses from customer service. Cable (limited basic) was only out for a short time (we can't have our advertising revenue interrupted now, can we?). All this after a promotional 'speed boost' that I didn't ask for and didn't need. Many dump on concast customer service, but I've had good exchanges with them...

• Customer service
• concast customer service
• apparent backup fallback plan

I ordered home phone service for work it was suppose to be installed 3 days ago. I have spent a lot of time on the phone trying to get my service installed even though they show my service is on. The only question they repeatedly asked me is did you plug the phone in? I'm rather insulted by such a *** question. When i call in to try and resolve I get transferred and...

• Landline
• home phone service
• AT T

We have paid 100% being $3,850 for a disgraceful website, full of problems that Kien Pham refuses to fix up. We've paid him so he doesn't want to know anymore. He dodges phonecalls and his staff have no idea what they are doing. Our website took 14 months and not worth 2 cents!! We are now beginning the process of taking him to court.At least 5 different people worked on it because the...

• Kien Pham
• disgraceful website
• different people