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BB&T Bank complaints - FINANCE-Banks
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Jun 20, 2003 BBT Branch Banking and Trust complaint |
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Debbie,
So what! Why the attitude change? Suddenly you're accusing someone else of judging other's!
Your responses to the complaints about BB&T were harsh and very judgemental!
Of course BB&T isn't going to cheat everyone.
My wife and I had nothing but problems with BB&T from the minute they took over. We never changed the way we banked when F&M was our bank.
F&M Bank was trouble free. We didn't have any NSF Fees.
The first problem with BB&T happened when one of BB&T's so called "Relationship Bankers" gave us both false and or misleading information regarding deposits.
This employees error cost us $90.00 in NSF Fees. I called the the employee the next day and reminded them that it was their information that caused the problem, this so called "Excellent BB&T" employee said "I admit I was wrong but I'm not going to give you back all $90.00. But I'll spilt the difference with you and give you back $45.00!
I thought it was *** generous of BB&T to offer to give me back half the money they shouldn't have taken in the first place.
Split all the hairs you like Debbie, that was theft!
Subsequent times when my wife or I followed instructions from BB&T employees, said information was always either false and or misleading! And it always cost us money in NSF fees.
Sometimes it seemed that we were both working just to keep paying NSF fees.
Despite all our attempts to correct the problems, BB&T only stalled us repeatedly and continued to charge our account with what amouted to THOUSANDS of dollars in NSF fees.
We went through the chain of command, if you can call a collective group of arrogant *** a chain of command and all we were treated to were bad attitudes!
On the same subject in dealing with BB&T, we received four different answers. These four different answers came from everyone from a "Relationship Banker" to one branch mananger to a regional manager!
When we'd had enough of BB&T using our bank account as they pleased and changing things around to suit themselves, we filed a complaint against them with the FDIC.
BB&T's response came from a person named Cynthia Fisher. In true BB&T fashion, the actual complaint was never addressed. This employee worded the letter to lay the blame on my wife and I.
It's pretty *** hard to balance a checkbook or account when you're not expecting anywhere from $30 to $180.00 in NSF Fees being applied to your account.
Debbie, no bank allows any of their regular customers to have 30 NSF fees in a month!
BB&T hit our account with almost 150 NSF fess before "WE" closed our account!
We had to endure what BB&T was doing to us so that we could get a solid base of evidence and records!
Debbie, my wife and I were charged thousands of dollars in NSF fees. When we kept complaining
about BB&T never resolving any of the matters theire employees were causing but continuing hitting our account with NSF fees, they then started applying more fees and making our lives a living ***!
Taking BB&T to court would have resulted in our winning.
But that would have taken years.
Starting several anti-BB&T websites and keeping the pressure on will make for an easier win.
Plus a complete line of anti-BB&T tee shirts with some very insulting sayings will be quite profitable.
Robert - Dale City, Virginia
U.S.A.
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