My (very expensive) Kitchenaid crockpot developed a hairline crack almost immediately upon using it with meat and occured again with the replacement ceramic pot that KitchenAid sent to me. When I called their customer service dept. about the reoccuring problem they told me that meat has to be room temp. before placing the meat in the crockpot.

Uncooked meat is NEVER supposed to be room temperature and who is going to stand around the kitchen waiting for their meat to get warm. It defeats the whole purpose of using a crockpot!!!

I never experienced this problem with any other crockpot in the past. I guess name and quality don't always go hand and hand.

Buyer Beware.


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1. Written by Sam, on 27-02-2010 12:56

I could not agree with you more!!!!! Mine cracked after only 4-5 times of using it and because I did not use it those 4-5 times within the first year KitchenAid will not replace it. I have had e-mail and phone discussions with them ...to no avail. They want to keep throwing the WARRANTY period info on me and I just want them to understand it is an inferior manufacturing problem. Does anyone think you would consciously purchase a $150.00 Crock Pot (Slow Cooker) if they new it would crack after 4or five times using it?????? No matter what the time frame...it is a Quality FAILURE!!!!!!!!!!

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