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Home  »  Consumer Reviews  »  Alfa Romeo, Inc  »  Service Department at Ramey's in Beckley, WV
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Service Department at Ramey's in Beckley, WV
Oct 16, 2007
Recently we received an advertisement from Ramey's with coupons for various services offered and one was a coupon for new breaks for $99.00 and although we were not having any trouble with the breaks we were considering the age of the vehicle (1997) thought it would be a good deal to have them replaced. The service person said he would put it on the rack and check them and when he came back informed me that there was nothing wrong with the breaks but had found the the car needed lower ball joints and tie rods ends and it would be approx $400 + to repair. If it wasn't taken care of it would not pass State inspection which I had just had inspected a month before. I called my husband and he told me to come on home which I did - I live less than 3 miles from the shop. Later on that day my husband discovered that we had two hub caps missing from the car, I took it in the next day and they just smirked so when I got home my husband took the care to a friend who is a mechanic and he was told there was nothing wrong with the vehicle at all and he paid $30.00 to have it checked. They always do a follow up call from the service Department to see how satisfied you are with the service, I told them and she said the Service manager would call - Never heard from him. Just want them to know that they have possible lost at least 2 new car sales. Also sitting in the waiting room was a real experience for me - I never heard such stories that these customers were telling about the Service Department at Ramey's. Something should be done, I feel like I need for them to replace the missing hub caps - Really dissappointed about all of this and not in the habit of writing these kind of letters. I really want them to know. I have waited so long so I could cool down. I believe this was an injustice to me
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