[Recipient Name]

[Title]

[Company Name]

[Street Address]

[City, ST  ZIP Code]

Dear [Recipient Name]:

I am returning the enclosed child safety gate for a full refund. I believe it is not only a bad product, but a dangerous one. I am shocked that a company supposedly dedicated to home safety would carry such a thing. I demand not only a refund, but an explanation.

When I ordered the enclosed [Product Name and model number] after seeing it advertised in [Publication Name], I asked the salesperson whether it was, indeed, designed to keep children up to the age of 2 safely contained, and she assured me that it was.

I followed the instructions exactly in assembling it and assumed that my 22-month-old would be safe. Instead, I found that she could easily work the “adults only” release when I found her wandering in the front yard. I thought maybe I had left the gate open, but then I watched in horror as she opened it a second time.

This is absolutely unacceptable. Thank God my child was uninjured, but others may not have been so lucky. If that gate had been at the top of a staircase (as pictured on the box), my baby could have been seriously injured, or worse, and it would have been your fault.

I want my money back, but more important, I want a letter from you, assuring me that this dangerous product has been taken off of the market. If I don’t hear from you, I’ll be forced to take further action to ensure that no children are hurt or killed as a result of your negligence.

Sincerely,

[Your Name]

Enclosure