PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TracFone
1.9
Verizon
1.7
TracFone
Verizon

TracFone and Verizon Overview

Total reviews 2185 3683
Company responses 0 0
Issues resolved 31 36

TracFone and Verizon Consumer Ratings

Rank
330 out of 2028 in Telecommunications category
420 out of 2028 in Telecommunications category
Customer service
484 in category
441 in category
Product or Service Quality
308 in category
324 in category
Reliability
270 in category
315 in category
Website
385 in category
382 in category

TracFone and Verizon Rating Details

Customer service
1.3
(817 reviews)
1.4
(1125 reviews)
Reviewer's quote

By the time I returned home to set up the phone, it was NOT listed and considered by TRACFONE to have NEVER existed (so Customer Service said). On other social media sites, people who only have ONE phone on their account - who have experienced a cancellation - even with their bill paid and days,...

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The customer service Agent attempted to walk me through setting my TV up with using only one remote. She was very patient and we worked hard together for 2 hours but did not succeed! Using two remotes is very difficult for me..

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Product or Service Quality
1.8
(719 reviews)
1.8
(968 reviews)
Reviewer's quote

Loss of service for 10 days on my two tracfone's. All my remaining usage minutes have been deleted. Although I have 300 + days remaining on my account...

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...68 for 11 days of service. I can't afford a lawyer. Legal Aid isn't taking clients currently...

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Reliability
1.9
(683 reviews)
1.7
(781 reviews)
Reviewer's quote

I own 3 Tracfone cell phones (2 iPhones and an LG flip phone ) purchased from Tracfone. For the last week I have been unable to use any of the 3 phones due to No Service indication. I have contacted 8 different technicians at Tracfone during this period without any resolution. In the course of...

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I called to request Verizon to disconnect one of the lines in my accountand they disconnected my line!Took ma hours, hours on the phone to have my line reconnect.

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Website
1.8
(672 reviews)
1.8
(919 reviews)
Reviewer's quote

*** website, *** customer service, lost minutes, lost data. You can't even make a purchase on their app..

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...Verizon website was down. Held on with Support forever to reactivate old phone. Tried to find out what I could get for a new phone...

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TracFone and Verizon Pros and Cons

Pros
  • No contract
  • Price
  • Cheap
  • Good coverage
  • Internet
  • Good cell coverage
Cons
  • Poor customer service
  • Customer service
  • Untrained call centers
  • Customer service
  • Incompetent customer service
  • Poor service

TracFone and Verizon Most Positive Reviews

Top rated reviews
5

Quiero liberar mi celular a cualquier compañia por que estoy viviendo en mexico y mi celular no esta liberado

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5

The Wi-Fi in my store isn't working. Phone and credit card machines are working normally. Just no Wi-Fi

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5

Have had service for many years, now for the past 2 periods the amount of $6.05 is appearing, WHY???

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5

Eric was very nice and knowledgeable and helped me get everything done. He also changed a few things around and saved...

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TracFone and Verizon Most Critical Reviews

Lowest rated reviews
1

We had used tracfone for several years and had 2 years airtime and over 5000 minutes. The phone we had died so after...

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1

I would need 10 000 words to explain clearly but.
1st- we got billed for a service that was never delivered

2nd- We hav...

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1

Loss of service for 10 days on my two tracfone's. All my remaining usage minutes have been deleted. Although I have 300...

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1

I am the executrix for a dear friend of mine who passed away in October of 2014 after a very long battle with metastatic...

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TracFone and Verizon Latest Reviews

Recent published reviews
No votes

I have had a tracfone for over 20 years, since Verizon took over, every time I try to add minutes I have to go through...

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No votes

I called this morning Verizon to inquire about the $62 per line 55 and over plan for unlimited text and data. I was...

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2

My mother's yearly contract renews February 22 each year. On February 3rd I paid for a year of renewal. The device which...

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No votes

Hi
I have a business account. I returned a phone 253-732-****. It was received by you on 1/12/24.
FEDEX tracking 774741***...

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