PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shutterfly and Snapfish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shutterfly
Snapfish

Shutterfly and Snapfish Overview

Total reviews 909 648
Company responses 0 0
Issues resolved 13 17

Shutterfly and Snapfish Consumer Ratings

Rank
35 out of 411 in Printing category
49 out of 411 in Printing category
Customer service
32 in category
53 in category
Website
44 in category
64 in category
Product or Service Quality
32 in category
48 in category
Turnaround Time
30 in category
35 in category

Shutterfly and Snapfish Rating Details

Customer service
1.8
(400 reviews)
1.3
(280 reviews)
Reviewer's quote

If I could rate this zero stars I would! This company has the worst customer service there is! Do not waste ur time doing business with them. The agents lie and then say Im not sure why my colleague lied to u I will ensure they are dealt with Simply dont use this place ever!..

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...Hate it when there is no customer service number with a human. You wouldn't believe the customer service I received last year from Minted. Snap doesn't come close...

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Website
2.3
(373 reviews)
1.8
(256 reviews)
Reviewer's quote

I ordered something for a Christmas gift on 13 December and the only reason I ordered it was because I was informed via your website that it would be delivered no later than 22 December then it got pushed out to 24 December Christmas Eve by 9 PM the latest as of right now on Christmas Eve at 10:30...

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...i need it resolved but no phone number that works available, only automated call and then referred to a website that wants to charge $1 for helping. it's gotta be a scam..

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Product or Service Quality
2.5
(346 reviews)
1.9
(244 reviews)
Reviewer's quote

...Customer Service person did NOT know how to help me with my Mac Computer, only could explain PC user and could not understand the person. A..

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...Also tried call ing the listed phone number and it was "out of service" which says a lot! Dave Steward Dsgemini7@***. com..

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Turnaround Time
2.4
(341 reviews)
2.2
(165 reviews)
Reviewer's quote

You request a 1 time fee of $1. 00 to research my question which you say is refundable then I get an e-mail stating I will be charged $46. 00 for a membership fee!! I do not want this membership now or later!! This is DECEPTION-please cancel this fee immediately!! Plus I never received the answer...

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i ordered a picture to come in time for my wifes birthday and i paid extra so that it would come on time. however it only showed up 2 days later, missing the gift. can you refund me on the shipping..

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Shutterfly and Snapfish Pros and Cons

Pros
  • Convenience of photo organization
  • Ease of use
  • Products good quality
  • Old classic site your pictures were never lost on old site
  • Old site much better
  • Classic snapfish
Cons
  • Customer service
  • Customer support
  • Ease of site use
  • Customer service
  • Poor costumer service
  • Very poor hard to contact

Shutterfly and Snapfish Most Positive Reviews

Top rated reviews
5

Calendars pages are blank. No pictures. Why would you send a blank calendar? If my order was not correct I wish I would...

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5

Have used Snapfish over the years and have always been happy with the product.
I only have one issue, which I am hoping y...

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5

I like shutterdly very much.
I am just writting to ask if it is possible to add quotes in spanish and more “tropical” ite...

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5

Today I received my order of a framed photo. It's beautiful! However, the black frame has a ding in it. I can cover it...

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Shutterfly and Snapfish Most Critical Reviews

Lowest rated reviews
1

I ordered an 8x10 enlargement of a family photo. It arrived with my grandson cut off on the right side and a lot of...

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1

Still waiting for my photos!!!!!!!!

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1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

Ordered photo mugs. Quality is dreadful. Offered to refund me and asked for my card details then took more money from...

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Shutterfly and Snapfish Latest Reviews

Recent published reviews
1.4

Cant reach anyone and received no help
Wanted some answers and did not get any
Tried several times
Not cool

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1.8

OK, I ordered two items and was told they would arrive April 4 then I got an email saying one of them would arrive...

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No votes

Had two people help me look over book One when I was almost done and again when done. Ive made books before but its alwa...

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No votes

Bad customer service First, it is not readily seen that you only have 24 hours to change your order. That is unacceptabl...

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