Shutterfly vs Snapfish
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shutterfly and Snapfish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Shutterfly and Snapfish Overview
Total reviews | 909 | 648 |
Company responses | 0 | 0 |
Issues resolved | 13 | 17 |
Shutterfly and Snapfish Consumer Ratings
Shutterfly and Snapfish Rating Details
Shutterfly and Snapfish Pros and Cons
- Convenience of photo organization
- Ease of use
- Products good quality
- Old classic site your pictures were never lost on old site
- Old site much better
- Classic snapfish
- Customer service
- Customer support
- Ease of site use
- Customer service
- Poor costumer service
- Very poor hard to contact
Shutterfly and Snapfish Most Positive Reviews
Calendars pages are blank. No pictures. Why would you send a blank calendar? If my order was not correct I wish I would...
Have used Snapfish over the years and have always been happy with the product.
I only have one issue, which I am hoping y...
I like shutterdly very much.
I am just writting to ask if it is possible to add quotes in spanish and more “tropical” ite...
Today I received my order of a framed photo. It's beautiful! However, the black frame has a ding in it. I can cover it...
Shutterfly and Snapfish Most Critical Reviews
I ordered an 8x10 enlargement of a family photo. It arrived with my grandson cut off on the right side and a lot of...
Still waiting for my photos!!!!!!!!
I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...
Ordered photo mugs. Quality is dreadful. Offered to refund me and asked for my card details then took more money from...
Shutterfly and Snapfish Latest Reviews
Cant reach anyone and received no help
Wanted some answers and did not get any
Tried several times
Not cool
OK, I ordered two items and was told they would arrive April 4 then I got an email saying one of them would arrive...
Had two people help me look over book One when I was almost done and again when done. Ive made books before but its alwa...
Bad customer service First, it is not readily seen that you only have 24 hours to change your order. That is unacceptabl...
I used Shutterfly for my wedding album. The online photo service was easy to use.
I paid extra to have the album delivered by Christmas Day. Everything went well. The only problem was that the wedding album I received was the wrong one. I had contacted customer service with some questions and the support person created a backup copy, that I told them I didn't need, and that copy created a different cover than the one I chose.
So the copy I that was delivered was the wrong copy.
I contacted Shutterfly and they sent me the right copy, but not until after Christmas. It didn't ruin our Christmas, but didn't help.
Shutterfly puts image names and 'date taken' on the back of each print. (no other company does this as far as I know).
Shutterfly has gotten too complicated for ordering prints and the website has quirks. Snapfish website is MUCH easier to navigate.
I stick with shutterfly because the only photo company that prints image name and date-taken on the back of each print. However in the last couple years they will go through a period of not printing the image and dates at which point I make a complaint and they start doing it again.
How would you compare Shutterfly vs Snapfish?
Snapfish Terrible !!
Product or Service Quality
Snapfish product acceptable, service non existent!
About the same
Product or Service Quality
Fair - hard to connect with a real person to resolve an issue that can't be done on chat or robots.
I have something else to compare
Afraid not.
I used to love snapfish, but that was when I used to be able to talk to a real person when I needed troubleshooting. But now I cannot get anybody to answer the phone… The phones are not in service. So I’m frustrated and cannot recommend snapfish