PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vons and Ralphs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vons
2.5
Ralphs
2.4
Vons
Ralphs

Vons and Ralphs Overview

Total reviews 452 203
Company responses 0 0
Issues resolved 2 0

Vons and Ralphs Consumer Ratings

Rank
97 out of 572 in Food Stores category
116 out of 572 in Food Stores category
Customer service
118 in category
144 in category
Price Affordability
120 in category
119 in category
Product or Service Quality
118 in category
115 in category
Diversity of Products or Services
106 in category
116 in category

Vons and Ralphs Rating Details

Customer service
1.8
(184 reviews)
1.5
(86 reviews)
Reviewer's quote

Called your customer service, waited over an hour and a half before being cut off. Can't get your digital coupon app to work, prommised a call back, never happened, can't get any help. We will never shop any of your stores again, you don't deserve our business..

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...We all have to eat so grocery chains dont require good customer service or being helpful..

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Price Affordability
2.5
(148 reviews)
2.5
(74 reviews)
Reviewer's quote

...Items scanning and being charged full price . Then scolded by a manager that I should have done each item separate..

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Ralphs is the worst on what is the real price you will be paying for a product. There is the real price, the instant savings, savings with coupons, the Ralphs card savings, and the digital savings. On Sundays (the day I shop), there is no one to check you out...

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Product or Service Quality
2.1
(143 reviews)
2.1
(70 reviews)
Reviewer's quote

...Even though there was a cashier standing at a register and chatting with a customer service gal, I was told I would have to go to self-check out. I was the only customer. I was told this is a new store policy...

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...I also noticed second-hand products when buying at Ralphs - product not quite right, that should have been tossed out on the assembly line. Ralphs could and should be better. Regulators should investigate...

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Diversity of Products or Services
2.7
(140 reviews)
2.6
(68 reviews)
Reviewer's quote

They recently installed the new security system after too much loss/theft of personal hygiene products by placing locked glass windows on ALL deodorant, shampoo, Axe, razors, shaving cream, body washes, etc. It took an employee walking by to actually SEE me waiting to get an "associate" involved....

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...I have encountered several expired products still on the shelf for sale. Unfriendly place in general. Corporate management needs to investigate what is going on there and make necessary changes immediately, especially night shift supervisor..

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Vons and Ralphs Pros and Cons

Pros
  • Location
  • Employee in store are great
  • Your selections
  • Close to home
  • Some food
  • Friendly attitude of grocery store staff
Cons
  • Bad customer service
  • Very disappointing
  • Untrained supervisor
  • Horrible customer service
  • Uncaring employees
  • Staff

Vons and Ralphs Most Positive Reviews

Top rated reviews
5

I was unable to put in comments for my driver about where I need the delivery at so my call at Vons accomplish that...

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5

Store manager very rude and would not let me in store to do my weekly grocery shopping because I had a non political...

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5

I spent $46.37 on Sept 9th, I did not get 2 rewards to my account.
Please check it. Thank you very much. Nancy

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5

Iโ€™m not complaining I happened to see a comment a customer in Texas made about the deli dept. I defended the deli...

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Vons and Ralphs Most Critical Reviews

Lowest rated reviews
1

I frequent the Vons Tujunga store 4 to 5 days a week.. Tonight at about 8pm a Male Cashier Verbal attacked me..jumped...

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1

A little known trick. Ralphs sells products in bulk bins. Some like beans, cost less than a buck a pound, while some...

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1

Don't stand behind the product . Flowers went bad in 2.5 days.
Promised to stay fresh 5 days. It is all over flower de...

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1

Ralphs app and digital coupons never work. Its such a scam. Why not automatically give Ralphs customers the coupon...

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Vons and Ralphs Latest Reviews

Recent published reviews
1.9

I purchased a pre-made single salad package at Von's Montrose CA
which was clearly labeled "Cranberry Walnut with Raspber...

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3.6

Many of us rely on the LaBrea Ralphs for groceries as well as prepared deli food (regular deli not kosher deli) for...

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No votes

You need to do something about your system your d coupons never go through the way theyre should be I got ripped off...

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1

Ralphs is the worst on what is the real price you will be paying for a product. There is the real price, the instant...

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