PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Medtronic and Omnipod as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Medtronic
1.8
Omnipod
2.5
Medtronic
Omnipod

Medtronic and Omnipod Overview

Total reviews 425 270
Company responses 0 0
Issues resolved 9 3

Medtronic and Omnipod Consumer Ratings

Rank
170 out of 966 in Medical Supplies and Equipment category
81 out of 966 in Medical Supplies and Equipment category
Customer service
131 in category
62 in category
Product or Service Quality
173 in category
81 in category
Reliability
147 in category
71 in category
Price Affordability
230 in category
142 in category

Medtronic and Omnipod Rating Details

Customer service
1.6
(228 reviews)
2.4
(120 reviews)
Reviewer's quote

...I don't even want to give Medtronics 1 star for customer service. As far as the meter functionality, I'm fortunate to have 35 years experience in IT controls and 42 years in Type 1 diabetes management. Run away!!!..

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Can we get customer service agents who know and understand ACTUAL English? If we are calling the customer service number for the US, why are we getting foreigners from and in another country answering, who can't understand and speak English properly? Or don't fully understand your replacement...

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Product or Service Quality
1.7
(215 reviews)
2.5
(102 reviews)
Reviewer's quote

I had GREAT customer service, even when I travelled out of the country. Now, omg, they are impossible! If you are lucky to get someone on the phone after waiting on hold FOREVER, you will speak to someone in a foreign country, who is very difficult to speak with/understand, and they know nothing...

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...? I just wasted 41 minutes and not one person there was able to answer the simplest question or assist me and get me one step closer to using this over priced product. I will take all of this to my next appointment December 20th and try to get it to work. You guys are terrible and should be ashamed of yourself for ...

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Reliability
1.6
(207 reviews)
2.4
(70 reviews)
Reviewer's quote

...They do not possess reliability and professionalism either. For the past few months, the critical supplies for my young daughter from Medtronic fell apart. I had to call Medtronic several times each month in order to receive supplies...

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...VERY DISAPPOINTED IN THE RELIABILITY OF the Omnipod 5 system..

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Price Affordability
1.6
(191 reviews)
2.2
(94 reviews)
Reviewer's quote

...Medtronic accessed my PHI including my full insurance information and attempted to bill me at list price without including my insurance company. I caught them. I cannot bear to be their customer any longer...

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Rep was knowledgeable professional and understanding and of course very friendly she is an asset to your company there should be more reps like her

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Medtronic and Omnipod Pros and Cons

Pros
  • Product
  • Insulin pump when it works
  • Pump itself is of decent quality
  • Tubeless
  • No tubing
  • Being tubeless
Cons
  • Customer service
  • Customer service attitude
  • Process after sales
  • Pod failures
  • Alarms that cannot be silenced
  • Poor quality of the poods and the poor customer service

Medtronic and Omnipod Most Positive Reviews

Top rated reviews
5

Troubleshooted transmitter since it was not receiving blood sugars

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5

My second Omni pod and needed to match paper work with the old and new

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5

I have had my pump for 2 weeks. Just love it. I had an issue and I called the hotline and spoke with Daniel. He stayed...

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5

Rep was knowledgeable professional and understanding and of course very friendly she is an asset to your company there...

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Medtronic and Omnipod Most Critical Reviews

Lowest rated reviews
1

THE MEDTRONICS IMPLANT HAS CAUSED ME CONTINUES PAIN AND BURNING IN IMPLANT AREA, SINCE LAST OCTOBER 2016 Has anyone in...

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1

I went to my doctor In endocrinology she has been doing this for 40 years and I use a different monitoring system that...

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1

Mwdtronic is absolutely terrible about their supply orders. I run out of supplies EVERY single time that I have to...

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1

This pump is tearing my skin up and failing constantly. Pictures are of the areas I have placed the pump.

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Medtronic and Omnipod Latest Reviews

Recent published reviews
No votes

This app is never consistent. Always a problem with internet connection, updating device and reconnecting to pump....

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1.2

I had to order a replacement controller (bc I left mine at the office and couldnt find it). I ordered a new one and the...

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No votes

Are you and Elon B. And Earl M company related?. Why ?Brain interface computer.Is that mad scientist. Birds that flock...

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2.7

Can we get customer service agents who know and understand ACTUAL English?
If we are calling the customer service number...

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