PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and Loan Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans
Loan Depot

Quicken Loans and Loan Depot Overview

Total reviews 964 433
Company responses 0 0
Issues resolved 5 1

Quicken Loans and Loan Depot Consumer Ratings

Rank
202 out of 1015 in Loans and Mortgages category
214 out of 1015 in Loans and Mortgages category
Customer service
226 in category
202 in category
Product or Service Quality
202 in category
199 in category
Website
124 in category
192 in category
Reliability
218 in category
235 in category

Quicken Loans and Loan Depot Rating Details

Customer service
1.3
(372 reviews)
1.4
(250 reviews)
Reviewer's quote

...*** poor Customer service and I would never recommend using quicken or Rocket to anyone. I will be logging a complaint to BBB, WA state AG and Ed Alar Sr Quicken Director..

Read full review

...When I called I was told by Elia the customer service agent that there was nothing that could be done about the late fee. Seriously, you will do everything right and they will damage your wallet and credit score. Stay away..

Read full review
Product or Service Quality
1.4
(337 reviews)
1.4
(218 reviews)
Reviewer's quote

I have called and spoke to Customer Service and their Account Resolution team who always tell me, "oh you are ok with everything, just ignore the letter". I explained how many we have received and all I get is a mile long apology! Then I asked for a supervisor last Friday. That was a mistake...

Read full review

... received a call from Kenda who I tried to explain I had mailed payment, there was some confusion which I can surmise now that I know this is a CA Foreclosure service. I forwarded again and signed the successor paperwork to Kenda which I believe has been sent to you. The tracking for the check is USPS 9505 51** **8...

Read full review
Website
2.1
(324 reviews)
1.8
(189 reviews)
Reviewer's quote

...I can also show myself as a vendor in attendance on the art shows website. Requesting individual receipts for every transaction during the holidays is crazy. I did not have these issues when I purchased my house...

Read full review

...I sent emails and messages on thier website and called every number they had. Called again the third day same message. Finally the afternoon of the third day I got a call and she said she didn't know anything and she would let me know when she found out...

Read full review
Reliability
1.3
(299 reviews)
1.2
(220 reviews)
Reviewer's quote

...and never fill out another application with them.Countrywide Home Loans nka Quicken Loans nka Rocket Mtg.If you lost less than $1000 fooling with these monsters, consider yourself blessed. Most of us end up losing our entire homes, which is why the Justice Department sued them on Obama's...

Read full review

When trying to make a sale Loan Depot calls your number every five minutes (I timed it) and leave lengthy voice mail messages each time which fill your mailbox and prevent any other messages from being left. They use high pressure sales tactics which is a hallmark practice of scammers.AVOID LOAN...

Read full review

Quicken Loans and Loan Depot Pros and Cons

Pros
  • Interest rate
  • Website
  • First week of communication
  • Refinancing at a lower rate
  • Impressed with the ability to lie
  • Were initially responsive
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Customer service
  • Dishonest loan practices
  • Broken promises

Quicken Loans and Loan Depot Most Positive Reviews

Top rated reviews
5

Within 7 weeks of our first contact with Quicken Loans, we closed (within our lock-in period) on a refinance with a GREA...

Read full review
5

Working with Eric and Daniel was a very nice experience. The entire loan process took from Feburary 8th to Feburary 30th...

Read full review
5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

Read full review
5

No return calls from my original contact. Have called numerous times and left a message.

Read full review

Quicken Loans and Loan Depot Most Critical Reviews

Lowest rated reviews
1

This company will waste your time. This is the worst communication I have ever seen. You wait for a month to close on...

Read full review
1

Yes,contact them to help us to defer one month payment because of a medical issue i was dealing with. Basically sucks...

Read full review
1

...and never fill out another application with them.
Countrywide Home Loans nka Quicken Loans nka Rocket Mtg.
If you lost...

Read full review
1

poor communication and appraisal was $110k off I began the process with Loan Depot in June of 2016 when my secondary...

Read full review

Quicken Loans and Loan Depot Latest Reviews

Recent published reviews
No votes

Stop sending me emails everyday damn 2 minutes it's getting annoying and I keep telling you to STOP SO MY NEXT STEP IS...

Read full review
No votes

I dearly love loanDepot and would highly recommend them!! They offered a great interest rate and it was done in the...

Read full review
No votes

Been trying to unsubcribe from your nuisance emails for several weeks now,but for some reason I Still get them.please...

Read full review
1

Yup, that's what they did. I have my checking account to automatically pay them on the same date every month. For the se...

Read full review