PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Visionworks

LensCrafters and Visionworks Overview

Total reviews 778 639
Company responses 0 0
Issues resolved 4 7

LensCrafters and Visionworks Consumer Ratings

Rank
187 out of 910 in Medical Supplies and Equipment category
128 out of 910 in Medical Supplies and Equipment category
Customer service
164 in category
No votes
Price Affordability
212 in category
No votes
Product or Service Quality
184 in category
No votes
Diversity of Products or Services
153 in category
No votes

LensCrafters and Visionworks Rating Details

Customer service
1.5
(244 reviews)
No votes
Reviewer's quote

...Pure BS, bad craftsmanship, terrible customer service. 40 years of being a loyal customer ended today..

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...The front desk reps that seat on the right on Oct 5 & 6 is extremely rude and lack customer service skills. And if you ask a question or question them. They will cancel your appointment and advised you that you cancel your appointment...

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Price Affordability
1.7
(184 reviews)
No votes
Reviewer's quote

I was told my warranty just ended so it would cost me over $200 to replace the lenses and they wouldn't help me with price unless I bought a frame too. There is nothing wrong with my frame so I don't know who I can talk to and perhaps get some help and some consideration for being a good loyal...

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...This time, she charged me for 6 boxes of contacts at full price with only a $23. 00 insurance discount - which is Bullshish!!!; she charged me full-price of $79. 00 plus tax for an eye exam; and she also charged me for "Contact Lens Disposable Evaluation", which is also supposed to be covered...

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Product or Service Quality
1.6
(177 reviews)
No votes
Reviewer's quote

...I've also owned costa products for the same amount of time. I'm now 57. I'm so disappointed how the manager treated me, I doubt I will ever shop at your store again...

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I ended the conversation and contacted Visionworks customer service to submit a complaint. After completing the complaint, I reviewed my text messages and discovered the pair of text messages from Visionworks on Monday, Mar 11, 2024 confirming the Monday Mar 18, 2024 appointments. I again contact...

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Diversity of Products or Services
2.1
(169 reviews)
No votes
Reviewer's quote

...Aron Kellys services on 11-20-23 when I went in for my yearly exam, contact and glass exam. I paid with my Humana Visa card and EVERYTHING was covered there was no reason to contact eye med for any payment. Please contact me ASAP to resolve this...

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...In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints..

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LensCrafters and Visionworks Pros and Cons

Pros
  • Some of the staff
  • Range of products offered
  • Nice selection of frames
  • Variety
  • Terrable
  • Location
Cons
  • Customer service
  • Poor management and customer service
  • Poor service
  • Horrible customer service
  • Poor customer service representatives
  • Not-so-caring-staff

LensCrafters and Visionworks Most Positive Reviews

Top rated reviews
5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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5

Great service and great prices

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5

I received the new pair. Thanks so much! My son really likes his new sunglasses and I have both LensCrafters and RayBan...

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5

I stopped by the Herndon store to see if by chance I could get an eye glass tune up. The associate replaced the nose...

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LensCrafters and Visionworks Most Critical Reviews

Lowest rated reviews
1

I bought a $760 pair of glasses, my cost. They were suppose to be top of the line everything on a 50% off sale. Lens...

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1

On Friday, Mar 17, 2023 my son and I had our last exam at the Visionworks in Seekonk, MA. At the end of that...

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1

Ordered Tiffany Glasses My phone number on account was no longer as I moved. I made this very clear and watched as...

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1

gwen wallace
7:08 AM (3 minutes ago)

to Visionworks
I'm so upset I went back 4 times to pick up my new lens. they...

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LensCrafters and Visionworks Latest Reviews

Recent published reviews
1

Picked up my glasses & sunglasses the end of December. I'm 76 & keep my glasses on a strap around my neck so I'm not thr...

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No votes

Very helpful and friendly! Dr was great explaining different options for my needs.Its been awhile for me to come in.

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2.1

The sales associates obviously hate people so not sure why they working with the public. I was never greeted when I...

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No votes

Had visit on 07/2023. @ that time paid my portion and insurance applied theirs. My receipt indicates paid in full, no ba...

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