PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portillos and Jimmy Johns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Portillos
Jimmy Johns

Portillos and Jimmy Johns Overview

Total reviews 275 2051
Company responses 0 14
Issues resolved 0 7

Portillos and Jimmy Johns Consumer Ratings

Rank
201 out of 2526 in Cafes, Restaurants and Bars category
43 out of 440 in Fast Food category
Customer service
183 in category
55 in category
Quality of Food
174 in category
37 in category
Product or Service Quality
206 in category
49 in category
Price Affordability
190 in category
59 in category

Portillos and Jimmy Johns Rating Details

Customer service
1.9
(130 reviews)
1.7
(842 reviews)
Reviewer's quote

Poor customer service wrong food order preparation return food with receipt get no refund or credit service..

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Trying to speak to customer service but Im being interrogate first then Im instructed to write more characters..

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Quality of Food
2.4
(128 reviews)
2.6
(665 reviews)
Reviewer's quote

Poor quality of food poor staff not the same on the downhill slide . Won't be returning a legacy in Chicago has been tainted with cost saving profit maximization strategies . So sad ..

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...Emma told me, well the number 9 comes with mayo! Well our bodies excrete waste, but do we want it, just because it comes with our bodies? Poor customer service, poor quality of food and poor sandwich skills. How much brain power does it take to say..

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Product or Service Quality
1.9
(122 reviews)
2
(628 reviews)
Reviewer's quote

Order was not placed correctly meat was not quality meat when bringing the food back for refund I received poor customer service and no satisfaction I still have the food and receipt but they refused to refund me I am totally displeased Management was extremely rude called me a liar while Im...

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...VERY bad service...

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Price Affordability
2.7
(120 reviews)
2.6
(676 reviews)
Reviewer's quote

...00, but was charged full price for drink and fries. Ordered and paid for cheese on sandwich, but did not get it. Ordered a Big beef combo and got a sausage/beef sandwich, ordered sweet peppers and half of them were the hot ones...

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ordered 3 day old foot long sub bread rolls and 1 #9 Italian night club, price online menu was $6. 99 but they charged me $7. 99 and only got a small sub instead of the foot long sub, the sub was rotten, I called headquarter of Jim Johns and they just blow me off, so I reversed charges on my credit...

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Portillos and Jimmy Johns Pros and Cons

Pros
  • Until now good
  • Food
  • Italian beef
  • Good food
  • I like the food and prices
  • Great bread
Cons
  • Total lack of customer service today
  • Staff and servers suck
  • That it took over an hr to get my wrong food
  • Customer service
  • Unpleasant worker
  • Service

Portillos and Jimmy Johns Most Positive Reviews

Top rated reviews
5

Great place, great food, but the clerk at the pick up window just ripped my receipt out of my hand, handed me my food,...

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5

didnโ€™t answer & i need it now

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5

They are doing a lot of building in Owensboro, Kentucky in the Gateway Commons off of Highway 54 in Owensboro Kentucky....

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5

Nothing wrong with the customer serivce nothing wrong with the work place I just don't like the food I had one ***,...

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Portillos and Jimmy Johns Most Critical Reviews

Lowest rated reviews
1

I drove an hour waited forever in line and literally my whole mean was wrong couldnt go back because I had kids In the...

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1

Iโ€™d like a number to talk to someone that actually gets me somewhere. Iโ€™m a former employee that was fired for not *** m...

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1

She was rude and wouldn't even give me my log in stuff to get my w2 she act like she didn't even wanna help me

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1

Originally, I had gotten the wrong sandwich. I called and asked the manager if I could get a refund . He said I could co...

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Portillos and Jimmy Johns Latest Reviews

Recent published reviews
No votes

Why are you not considering putting a Portillo's in the Lakewood Ranch Florida area East of I-75 between University Park...

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No votes

the manager of the restaurant in rice lake wisconsin, is a rude arrogant *** not only to his staff but to me as well!...

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No votes

We have always loved Portillo's going back to the 1960's in Illinois. Now , living in Lakewood Ranch Fl area we have to...

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No votes

Hello,
I received a gift card for Jimmy Johns for Christmas and I went to use it the other day and it would not work at t...

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