PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
2.2
Home Depot
Lowes

Home Depot and Lowes Overview

Total reviews 3782 7971
Company responses 0 3
Issues resolved 48 112

Home Depot and Lowes Consumer Ratings

Rank
125 out of 533 in Supermarkets and Malls category
135 out of 533 in Supermarkets and Malls category
Customer service
141 in category
151 in category
Product or Service Quality
140 in category
146 in category
Exchange, Refund and Cancellation Policy
120 in category
122 in category
Website
103 in category
113 in category

Home Depot and Lowes Rating Details

Customer service
1.5
(1491 reviews)
1.4
(3377 reviews)
Reviewer's quote

...So I call customer service she says it'll be the Friday 23rd. Well it's Friday 23 no dam shelf! I wonder if Lowe's would lie to me like Home Depot is doing! The shelf is coming out of Ga I'm in NC. Are they another GA on the other side of the world I'm unaware of??..

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...It is Friday and its impossible to connect with customer service to find out where my order is..

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Product or Service Quality
1.9
(1211 reviews)
1.9
(2673 reviews)
Reviewer's quote

...I included installation and haul away of the old washer service. When the washer was delivered, the delivery service would not install it because the old washer was on a pedestal. The delivery service driver contacted someone who stated putting it on the old pedestal created a liability issue...

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...In the meantime Service Pro arrived, however they noticed a slope on the floor. They called their manager that stated until I have foundation leveled they could not do the job. As many people coming into my home no one notice it...

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Exchange, Refund and Cancellation Policy
2.1
(1162 reviews)
2
(2392 reviews)
Reviewer's quote

...He assured me the order would be picked up that day, and my refund processed that day I was shocked it went so easy. After a few days of no refund processed, and materials still sprawled out all over the sidewalk, and completely covering the ADA access ramp to the strip mall...

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Im meeding to pick ulp a complete bathroom remoldel tomorrow and honestly regretting going to my lowes store except i need to take back and exchange the warpped countertop and diahwasher thats junk !!! 4 unnecessary trips . I dont want to walk away from lowes but not leaving many more options . I...

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Website
2.3
(1154 reviews)
2.3
(2548 reviews)
Reviewer's quote

...The reason for the email is that I tried contacting the store by phone as instructed on your website. Between yesterday and today I called a total of 6 times. One time I stayed on for 10 minutes while the other 5 times I hung up after 2 minutes...

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I have been trying to process a claim from Lowes through Sedgwick for well over 2 months via phone, chat, text or their website claims page dedicated to my claim. I have reached out to both Lowes and Sedgwick customer service but can only leave a message but nobody bothers to contact me back....

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Home Depot and Lowes Pros and Cons

Pros
  • Location
  • Location of store
  • Product availability
  • Location
  • Price
  • Close by
Cons
  • Customer service
  • Lack of customer service
  • No customer service
  • Customer service
  • Customer service received
  • Service

Home Depot and Lowes Most Positive Reviews

Top rated reviews
5

All of a sudden Home Depot denied my return. I was treated like a criminal. We have built several houses and spend...

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5

I had registered for my veterans discount online, but when I went in the store it wasn't pulling up to give me my...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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Home Depot and Lowes Most Critical Reviews

Lowest rated reviews
1

We had a kitchen refaced completed on 9/19/19. The installer broke our window and damaged our wallpaper left a mess and...

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1

I purchased tile flooring and was told a few weeks after I had not ordered enough and would have to pay more to get the...

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1

Well, appears that a third party (not Home Depot not Whirlpool) was scheduled to deliver my appliances today between...

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1

It started in June when I signed a contract with Lowe's to add to an existing fence (I was fully enclosing my dog run)....

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Home Depot and Lowes Latest Reviews

Recent published reviews
2.5

I purchased a new LG clothes washer from The Home Depot. I included installation and haul away of the old washer service...

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1

In February 2024, I received the measurements, a quote for tile then made my payment. Lowes delivered the wrong material...

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No votes

To whom it may concern. My 82 year old mom on a budget had to buy a range. She came to your store. After not letting us...

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2.9

Dear Sir,
On Sunday March 10, I was in a Lowes store located in Turnersville NJ when I observed a 5 gallon can of paint l...

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