PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GEICO and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GEICO
Progressive Insurance

GEICO and Progressive Insurance Overview

Total reviews 2110 1385
Company responses 0 1
Issues resolved 18 6

GEICO and Progressive Insurance Consumer Ratings

Rank
164 out of 1820 in Insurance category
242 out of 1820 in Insurance category
Customer service
150 in category
222 in category
Product or Service Quality
145 in category
223 in category
Billing Practices
150 in category
216 in category
Reliability
136 in category
192 in category

GEICO and Progressive Insurance Rating Details

Customer service
1.7
(874 reviews)
1.5
(615 reviews)
Reviewer's quote

... a change on my POLICY, and wasn't able to, the app wasn't working well, tried to call them, they were CLOSED!! What legit Auto Insurance company Closes their Customer Service. I called next day and they stated policy changes won't go IN effect until 1 Minute after Midnight, I stared well that does ne no good. I wa...

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...I would gladly pay more for better customer service. Recently, I had my hood blow up while I was on the highway & it suffered damage. I filed my claim under comprehensive & the adjuster I spoke with was the most rude, uninformed adjuster I have ever dealt with...

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Product or Service Quality
1.8
(771 reviews)
1.5
(565 reviews)
Reviewer's quote

...When the guy showed up with gas he told me my Vin doesn't match and refused service. I was on an offramp but cars were still doing freeway speeds. The neighborhood isn't safe either...

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...I was asked 7 times today for a customer service/quote number which I mentioned I have never received but still nobody gave me one. I was also told I could not get statements mailed to me, I mentioned that they had sent me one for my motorcycle..

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Billing Practices
1.9
(699 reviews)
1.5
(520 reviews)
Reviewer's quote

Miserable billing practices. They lost track of our last two payments. Bank statements showed that the payments had cleared the bank but GEICO didn't process the payment internally in a timely manner...

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...If they keep doing this, I hope they will lose enough customers and get enough bad reviews to either change their practices or go out of business. Not worth your time or effort. Forget all those commercials with Flo where they try to make themselves look good...

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Reliability
1.8
(687 reviews)
1.5
(537 reviews)
Reviewer's quote

I am a Geico customer and was hit and ran by another Geico customer that was found at fault and the police report stated that fact. Geico refused to call it an at fault accident because the suspect said they did not do it. Costing me all of the deductible and leaving me without a rental car. Crime...

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I just cancelled a policy 2.5 months in with Progressive to switch to Geico. Progressive $3530 6mo----Geico $1857 6mo policy-EXACT same coverage. I paid $2840 in 7 days of the renewal and they want the additional $690.They aren't a CC company-They are not financing ANYTHING.

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GEICO and Progressive Insurance Pros and Cons

Pros
  • Price
  • Horribble
  • Less expensive than other insuances
  • To angry to answer this
  • Simple to join
  • No pros
Cons
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers
  • Customer service
  • Poor service
  • Bad service

GEICO and Progressive Insurance Most Positive Reviews

Top rated reviews
5

CAlled in to get information about the claim, and this lady AMBER # 228061 said she couldnt help me , and refused to...

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5

I gave my daughter my vehicle to drive to pick up her mother because I have became disable and can’t drive all the time...

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5

can i get a copy of my accident that occur on september 19 2022 it can be send to the above mention email thank you

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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GEICO and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

Simple as The person interviewing you on the claims side is not your friend. The company doesn't care that your telling...

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1

They add my neam without asked me and charge me a 1100 for a month for that!!! There is no we to talk ,even that I asked...

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1

Geico does not keep clients up to date and geico is really bad with resolving issues with paying customers and does not...

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1

Just got a policy with them because it looks great and they told me it would be a lot cheaper part they left out is if...

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GEICO and Progressive Insurance Latest Reviews

Recent published reviews
No votes

Every time I called geico customer service, it hung up. I never got to speak to an agent. I am 61 years old and have a...

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No votes

I haven't been able to access my account from my laptop for a week now. Says "reviewing your information" and that's as...

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1

I was trying to make a change on my POLICY, and wasn't able to, the app wasn't working well, tried to call them, they...

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1

switched to Progressive from Allstate because I thought the rates would be cheaper but the difference only ended up...

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