PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eDreams and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eDreams
1.3
Expedia
2.0
eDreams
Expedia

eDreams and Expedia Overview

Total reviews 7035 20521
Company responses 195 0
Issues resolved 119 214

eDreams and Expedia Consumer Ratings

Rank
239 out of 1014 in Travel Agencies category
69 out of 880 in Travel category
Customer service
194 in category
63 in category
Exchange, Refund and Cancellation Policy
173 in category
66 in category
Website
226 in category
64 in category
Product or Service Quality
188 in category
60 in category

eDreams and Expedia Rating Details

Customer service
1.2
(2190 reviews)
1.8
(8332 reviews)
Reviewer's quote

...And theres no customer service for chatting or answering phone number at all. How do I contact anyone?..

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...Customer service confirmed at the Dollar site and explained its because of a third party booking. Im satisfied and will have th me vehicle I reserved..

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Exchange, Refund and Cancellation Policy
1.2
(1994 reviews)
1.7
(7494 reviews)
Reviewer's quote

...Now waiting for a refund of my money due to the website crashing..

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Refund from 02/21/2024 cash not a voucher. I hope we are taking about the same issue cause i had a friend set up a Cancun trip not sure who see used cause the trip was gteat no issues..

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Website
1.3
(1956 reviews)
2.1
(7160 reviews)
Reviewer's quote

for some reason, I am NOT able to cancel through your website because I cannot log in with my name or email address. In fact, I did not know I would become a member of this membership when I booked the ticket in 2022 April. eDream already withdrew the membership fee once, which I was NOT aware of...

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I got a message from the website Expedia saying that I needed to contact the flight company to confirm my seats ?..

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Product or Service Quality
1.2
(1932 reviews)
1.9
(7179 reviews)
Reviewer's quote

Wrong name on booking being trying for days to talk to Someone no joy still trying today been on hold for 69 min still no joy shocking service. Should be flying Saturday but cant change details..

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...It was a very good service..

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eDreams and Expedia Pros and Cons

Pros
  • No pros
  • Non
  • Unprofessional
  • Easy to book
  • No pros
  • Easy booking
Cons
  • Customer service
  • Poor costumer service
  • No support
  • Customer service
  • Extremely poor customer service
  • No customer service

eDreams and Expedia Most Positive Reviews

Top rated reviews
5

I Have to know the date of my trip
I Have a date before I didn't receive a confirmation if my flight I book the ticket on...

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5

A METROETROcorrerrro trata de la mejor maneraa posible, quedé totalmente satisfecho con la solución al problema......

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5

2 days before I'm buy ticket idreams but when I'm coming Airport for going to Sweden I am looking for checking don't...

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5

I cancelled my reservation at the Omni hotel three days before my arrival but Expedi has not credited my credit card

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eDreams and Expedia Most Critical Reviews

Lowest rated reviews
1

Wrong name on booking being trying for days to talk to Someone no joy still trying today been on hold for 69 min still...

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1

Refund from 02/21/2024 cash not a voucher. I hope we are taking about the same issue cause i had a friend set up a...

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1

Waiting for refund and still no response. Due to app not updating and now they are not taking responsibility

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1

I rented a car through Expedia when I got to the car rental place they stated that there will be a 500 dollar charge...

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eDreams and Expedia Latest Reviews

Recent published reviews
No votes

My name is mazhar Hussain.edream is taking money from my credit card.4 months later even I changed credit card.edream...

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2

I made a reservation for Motel 6 n they said they didnt have it, then with expedia help they were able to get us a...

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No votes

Hello I am Davinder singh but 64.99 without my permission pick up money why you answe me please back

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5

Changed the date to another date. They called the hotel and arrange the date. It was a very good service

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