PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etsy and eBay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etsy
1.8
eBay
2.0
Etsy
eBay

Etsy and eBay Overview

Total reviews 13439 46069
Company responses 0 0
Issues resolved 193 535

Etsy and eBay Consumer Ratings

Rank
149 out of 691 in Auctions and Marketplaces category
108 out of 691 in Auctions and Marketplaces category
Customer service
151 in category
No votes
Website
143 in category
No votes
Exchange, Refund and Cancellation Policy
118 in category
No votes
Delivery Service
128 in category
No votes

Etsy and eBay Rating Details

Customer service
1.4
(4384 reviews)
No votes
Reviewer's quote

The Etsy website is not good when it comes to customer service. I received my bangle bracelet and do not want a refund. But my furst communication with Etsy was that I did not receive my bangle bracelet...

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...How can your only recourse be to "Contact the Seller" if the complaint is the seller? If your customer service channels are more user-friendly, my rating would go up to an 8 or 9..

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Website
1.9
(3661 reviews)
No votes
Reviewer's quote

When that appeal didn't work, I left and started my own unadulterated website. DO NOT SELL your handmaid items on ETSY, EBAY, EVEN SQUARESPACE because they all run the same way I have discovered. They always make sure they got paid first of course while the rest of us get screwed and their...

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I order a nice ceiling fan, shipping was on time,but when I get the item it's the wrong color I requested a color that you go threw ordering on the website and when it gets here so I go trying to contact the company after the weekend so money comes around waiting patiently 2 days go by I finally...

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Exchange, Refund and Cancellation Policy
1.6
(3414 reviews)
No votes
Reviewer's quote

Having trouble requesting a refund on the app and cant talk to live agent. Im not computer savvy. Its aggravating..

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...I need the item or a refund. I need a call to handeling the matter. My # is (502) 219-****..

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Delivery Service
1.8
(3331 reviews)
No votes
Reviewer's quote

...The delivery service was beyond terrible and two glass panels for the cabinet are broken..

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I didn't receive a package and instead of Ebay putting pressure on the merchant to file a grievance with the shipping company to investigate where the delivery service actually delivered my package. Ebay just went on the shipping parties word and stuck me with paying for merchandise I didn't...

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Etsy and eBay Pros and Cons

Pros
  • No pros
  • Nice products
  • I feel taken advantage of
  • No pros
  • Good prices
  • Convenient
Cons
  • Customer service
  • No customer service
  • Poor customer service
  • Customer service
  • Yes
  • No customer service

Etsy and eBay Most Positive Reviews

Top rated reviews
5

I order coin purses (9). On all of the it says sold out. I tried to leave them a message and I couldn't send to them....

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5

Missing item bogus tracking number given resolved thanks {{Radacted}}

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5

The Indian custom wanted clarity which was promptly submitted by shipper and shipment released,very good service

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5

I'm trying to set up an account for the card. Y'all emailed me a card for eBay like a visa but the thing is I forgot my...

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Etsy and eBay Most Critical Reviews

Lowest rated reviews
1

I cannot find my store, even when I search for it by name. The name is hammocksBydesign. It disappeared once before and...

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1

I was sent a link with a label and URL code that did not work. AFTER MANY ATTEMPTS ON DIFFERENT DEVICES I WAS FORCED TO...

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1

DoI kept calling they wanted to access to phone fishy they can't find muy order # i gave them the number they couldn't...

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1

But an eBay card in an hour later it was useless.
eBay customer service sucks cannot get anybody to talk to the tax peopl...

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Etsy and eBay Latest Reviews

Recent published reviews
No votes

I never received my product or got a refund. I need to know whats going on with my order? I try to track it and it just...

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No votes

When people contact you for help. You can not get a real person and that is a serious problem. I'm lucky I just said...

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No votes

I check my email and, it said my package was delivered, How? When? Those items were a birthday gift and now I dont know...

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3

Need my item
I order it and came out my bank account. I need the item or a refund. I need a call to handeling the matter....

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