Delta Airlines vs Southwest Airlines
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Delta Airlines and Southwest Airlines Overview
Total reviews | 2647 | 848 |
Company responses | 0 | 0 |
Issues resolved | 30 | 10 |
Delta Airlines and Southwest Airlines Consumer Ratings
Delta Airlines and Southwest Airlines Rating Details
Delta Airlines and Southwest Airlines Pros and Cons
- Trrible on line or phone customer service
- Previous great service
- I survived the flight
- Baggage policy
- Bags fly free
- Low price
- Bad customer service
- Terrible service
- Worst customer service on any airline i have ever flown on
- Poor customer service
- Unprofessional employees
- Money for value
Delta Airlines and Southwest Airlines Most Positive Reviews
Hi i called 100 times i just request please at least that an agent gone call me back please i am flying this coming...
Great service! Quick and reliable. Pleasant person answering my questions. I will continue to fly with southwest.
Flew to Aruba attempted to check in and noticed that we didnโt see the upgrade we purchased on our seats. Aruba agents w...
The only problem I consistently have is trying to use travel miles to attach to the flight. I use a Southwest card.
Delta Airlines and Southwest Airlines Most Critical Reviews
So Delta has quietly just DRASTICALLY changed their mileage redemption rates for award travel... My business class NYC...
Worst airline ever - rude staff. Play the game of flight schedules. US Air far superior. Will ban southwest from a...
Well, same happened to me today. I was booked on Flt 924 and I confirmed the reservation 10/22 afternoon and then by mi...
Charged my account too much for what I was agreeing to. Then consumers rep told me on the phone there was nothing to do...
Delta Airlines and Southwest Airlines Latest Reviews
My sister was put in the hospital and I had to stay in Utah with her. Delta was very helpful with changing her...
Hello, it took two phone calls and I got with a Courtney on the phone and she was awesome. What she did was cancel my...
Dear Delta Airlines,
me and my girlfriend were supposed to fly from Berlin to Jamaica today but the airlines which we got...
I actually made reservations for my flight and there seems to be some thing wrong with my credit card CVC number. Not...
How would you compare Delta Airlines vs Southwest Airlines?
I have always had excellent service with Southwest. Their on time record is tops in the business.
The attendants, staff and check in desks have ALL been cheerful, friendly and gone out of their way to be helpful at ALL times.
Having flown with various other airlines(for cheapest price), after flying with Southwest, I rarely fly any other airline if I can help it.(like they arent going where I want to go) Their free 2 bags is one of the best deals around for years now. I will fly Delta this week as SW was not a choice on my Rewards account :-(. After reading a review about their high baggage fees, I was jolted into remembering there was no mention of baggage fees when I booked DELTA flight...surprise! Oh, well, lesson learned....BACK to my favorite airline after this.
Even if SW base price is somewhat higher that my deal with Delta, the positive experience is well worth a few bucks. After all, after paying baggage fees for 2 bags, it about evens out to the same price after all...hmmm....should have done the math first. Again, lesson learned. I have NEVER HAD A RUDE EMPLOYEE WITH SOUTHWEST.
They seem to enjoy what they do and must enjoy working for this company.
After 20+ years of flying....I LUV SOUTHWEST! :-)