PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and Southwest Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
Southwest Airlines

Delta Airlines and Southwest Airlines Overview

Total reviews 2647 848
Company responses 0 0
Issues resolved 30 10

Delta Airlines and Southwest Airlines Consumer Ratings

Rank
58 out of 512 in Airlines and Air Transport category
38 out of 512 in Airlines and Air Transport category
Customer service
66 in category
50 in category
Product or Service Quality
70 in category
49 in category
Level of Comfort
55 in category
50 in category
Price Affordability
80 in category
36 in category

Delta Airlines and Southwest Airlines Rating Details

Customer service
1.7
(733 reviews)
1.9
(354 reviews)
Reviewer's quote

The customer service representative was above and beyond cordial. She helped me. I truly appreciate her professionalism and dedication...

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The customer service Rep was extremely helpful. He understood my question immediately, spoke clearly, was knowledgeable about and thoroughly resolved my situation. It was a VERY positive and reassuring experience for me...

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Product or Service Quality
2
(583 reviews)
2.1
(276 reviews)
Reviewer's quote

...Miserable service..

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Robert and Ms Nancy on Flight 3278 on a flight from Midway (Chicago) to MCI (Kansas City) were two flight attendants who provided excellent service to me and others. First, both flight attendants were impeccably dressed showing great respect for themselves but also for Southwest Airlines and the...

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Level of Comfort
2.3
(570 reviews)
2.4
(299 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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However, my most recent flying experience with them was next level awful. First off, why can no one at the call center help in any way? They cant offer refunds, advise of costs, handle complaints, offer solutions. They dont even know what the fees are for upgrades? What is their job? I was trying...

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Price Affordability
2.3
(567 reviews)
2.9
(283 reviews)
Reviewer's quote

When I want to use the free companion Certificate which isn't free They put up obstacle after optical to force me to pay full price for my tickets My AMX card # ends in 01008 My FF # is 911011**** I'm done with you and I will no longer use Delta and I have a 10,000 person Social network that will...

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...Same fare price with no hidden fees. Good to go! Achieved just what I intended to do..

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Delta Airlines and Southwest Airlines Pros and Cons

Pros
  • Trrible on line or phone customer service
  • Previous great service
  • I survived the flight
  • Baggage policy
  • Bags fly free
  • Low price
Cons
  • Bad customer service
  • Terrible service
  • Worst customer service on any airline i have ever flown on
  • Poor customer service
  • Unprofessional employees
  • Money for value

Delta Airlines and Southwest Airlines Most Positive Reviews

Top rated reviews
5

Hi i called 100 times i just request please at least that an agent gone call me back please i am flying this coming...

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5

Great service! Quick and reliable. Pleasant person answering my questions. I will continue to fly with southwest.

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5

Flew to Aruba attempted to check in and noticed that we didnโ€™t see the upgrade we purchased on our seats. Aruba agents w...

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5

The only problem I consistently have is trying to use travel miles to attach to the flight. I use a Southwest card.

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Delta Airlines and Southwest Airlines Most Critical Reviews

Lowest rated reviews
1

So Delta has quietly just DRASTICALLY changed their mileage redemption rates for award travel... My business class NYC...

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1

Worst airline ever - rude staff. Play the game of flight schedules. US Air far superior. Will ban southwest from a...

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1

Well, same happened to me today. I was booked on Flt 924 and I confirmed the reservation 10/22 afternoon and then by mi...

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1

Charged my account too much for what I was agreeing to. Then consumers rep told me on the phone there was nothing to do...

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Delta Airlines and Southwest Airlines Latest Reviews

Recent published reviews
5

My sister was put in the hospital and I had to stay in Utah with her. Delta was very helpful with changing her...

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5

Hello, it took two phone calls and I got with a Courtney on the phone and she was awesome. What she did was cancel my...

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No votes

Dear Delta Airlines,
me and my girlfriend were supposed to fly from Berlin to Jamaica today but the airlines which we got...

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No votes

I actually made reservations for my flight and there seems to be some thing wrong with my credit card CVC number. Not...

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