PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CheapOair and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CheapOair
1.5
Expedia
2.0
CheapOair
Expedia

CheapOair and Expedia Overview

Total reviews 2635 20521
Company responses 0 0
Issues resolved 17 214

CheapOair and Expedia Consumer Ratings

Rank
184 out of 1014 in Travel Agencies category
69 out of 880 in Travel category
Customer service
179 in category
63 in category
Exchange, Refund and Cancellation Policy
172 in category
66 in category
Website
160 in category
64 in category
Product or Service Quality
172 in category
60 in category

CheapOair and Expedia Rating Details

Customer service
1.3
(832 reviews)
1.8
(8332 reviews)
Reviewer's quote

...com's customer service team's lack of professionalism and competence. It's as if they operate in a parallel universe where customer satisfaction doesn't matter. My advice to anyone considering using CheapOair...

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...Customer service confirmed at the Dollar site and explained its because of a third party booking. Im satisfied and will have th me vehicle I reserved..

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Exchange, Refund and Cancellation Policy
1.2
(733 reviews)
1.7
(7494 reviews)
Reviewer's quote

...I DEMAND A REFUND FOR ANYTHING I DID NOT RECEIVE And any other fees and charges. DONT EXPECT ME TO RECOMMEND YOU TO ANYONE..

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Refund from 02/21/2024 cash not a voucher. I hope we are taking about the same issue cause i had a friend set up a Cancun trip not sure who see used cause the trip was gteat no issues..

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Website
1.7
(705 reviews)
2.1
(7160 reviews)
Reviewer's quote

...NEVER EVER USE THIS WEBSITE CHEAPOAIR..

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I got a message from the website Expedia saying that I needed to contact the flight company to confirm my seats ?..

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Product or Service Quality
1.3
(695 reviews)
1.9
(7179 reviews)
Reviewer's quote

...Thank you for you help and good customer service and support Emelita Santos..

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...It was a very good service..

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CheapOair and Expedia Pros and Cons

Pros
  • Frustrating and disappointed
  • Cheaper price
  • No much to like
  • Easy to book
  • No pros
  • Easy booking
Cons
  • Poor customer service
  • Unhelpful phone center
  • Very bad customer service
  • Customer service
  • Extremely poor customer service
  • No customer service

CheapOair and Expedia Most Positive Reviews

Top rated reviews
5

I am not pissed. I think CheapOair is the best agency Ive ever had. I am ok. I love CheapOair. I will be recommended and...

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5

We accidentally miss spelled my sisters last name, we called and got it fixed right away. We are very happy.

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5

One hour after I booked, I tried to change my spouse's middle name because I had one incorrect letter.
Spent over 2 hours...

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5

I needed to add a day to booking but I couldn't get ahold of a Live Person. I re booked through the app.
Price is great....

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CheapOair and Expedia Most Critical Reviews

Lowest rated reviews
1

I booked a flight for my wife and I through cheapoair. Within a few minutes after confirming, I checked the airline dir...

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1

I was lied to in April 2021, that my April 17, 2021, refund was being processed. I have reached out repeatedly for my re...

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1

I bought int'l flight tickets less than 10 hrs and found much cheaper prices ( over $200) on the same site. I made a...

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1

I purchased a trip to Tokyo with the insurance in case of trip cancellation. I had to cancel my trip due to my mother...

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CheapOair and Expedia Latest Reviews

Recent published reviews
1

Let me start by saying that my recent experience with CheapOair.com and Lufthansa has been nothing short of frustrating...

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1

Refund from 02/21/2024 cash not a voucher. I hope we are taking about the same issue cause i had a friend set up a...

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No votes

On December of 2023, we booked a hotel and flight reservation for 3-adults flying from Japan to the Philippines staying...

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2

I made a reservation for Motel 6 n they said they didnt have it, then with expedia help they were able to get us a...

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