PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bass Pro Shops and Cabelas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bass Pro Shops
Cabelas

Bass Pro Shops and Cabelas Overview

Total reviews 632 593
Company responses 185 0
Issues resolved 5 2

Bass Pro Shops and Cabelas Consumer Ratings

Rank
56 out of 364 in Hunting, Fishing and Camping category
68 out of 364 in Hunting, Fishing and Camping category
Customer service
58 in category
81 in category
Website
43 in category
52 in category
Diversity of Products or Services
50 in category
54 in category
Product or Service Quality
43 in category
55 in category

Bass Pro Shops and Cabelas Rating Details

Customer service
1.9
(272 reviews)
1.5
(264 reviews)
Reviewer's quote

...Customer service said wait 10 days but it might take 30 days to come from the Utah warehouse. Never came. Was told can't issue a refund until it comes to store and they cannot find it...

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...time order status visibility, setting expectations they have no clue will or possibly may be realized and providing procedural fictions instead of facts to customer queries CABELA'S EARNS A "STEER CLEAR IF YOU EXPECT EXCELLANT CUSTOMER SERVICE" They just don't have the systems or business acumen to provide...

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Website
2.8
(224 reviews)
2.3
(212 reviews)
Reviewer's quote

...I got it as a gift 6 months ago on 1/8/ 2022 And that's what happened to it the panel lift and I cannot use it anymore I use your website and it was a disaster you cannot get through Try to call and a computerized voice come out give me information to go to the website..

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...They ruined Christmas for me with the poor quality website that isn't accurate. To add to that my card/bank is holding double the amount and they cannot give me a reason why. Is it even legal for them to keep sending it thru? I'm not going to be a customer of Cabelas from here on out...

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Diversity of Products or Services
2.9
(216 reviews)
2.7
(179 reviews)
Reviewer's quote

...They appear to make it a common practice to advertise products they don't have in stock. For example they are advertising Swarovski SLC binoculars and have none any where in the country. I even called customer service and they told me they didn't have them at any store...

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Cabelas is great but it would be even better if they sell parts of products. I have fly fishing rod that I love but I broke top section of it. Tried to order it but was informed that Cabelas dont sell parts of it...

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Product or Service Quality
2.4
(215 reviews)
2.1
(202 reviews)
Reviewer's quote

...It is their corporate policy and they dont care if they lie about the laws or how much you are inconvenienced you are stuck with a piece of *** product..

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...All I got from Cabela's was lip service, and I would have to contact the manufacturer. Sorry buckwheat your name is on the box, that is still brand new. It has been this way for a couple of years and I don't buy anything from Cabela's anymore...

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Bass Pro Shops and Cabelas Pros and Cons

Pros
  • Variety of outdoor items
  • Good in store help
  • Product
  • Atmosphere
  • Most associates have good attitudes
  • Store
Cons
  • Customer service
  • Service
  • Tthe poor customer service as has become the norman there
  • Customer service
  • Will not shop again
  • No customer service or customer acknowledgement whatsoever

Bass Pro Shops and Cabelas Most Positive Reviews

Top rated reviews
5

I have never been disappointed in the "customer service" whether it be sales or checkout employees in the Tallahassee...

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5

I thought sure you would have Northface Tennis shoes. That sucks!! Then we had lunch with only five tables occupied and...

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5

02-24-2016
On Saturday, February 20, 2016 my wife and Son visited the Bandon store for the very first time. We were all...

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5

I made a purchase on a Thursday, with the delivery date of Monday. I had the item delivered to my office as it was a gif...

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Bass Pro Shops and Cabelas Most Critical Reviews

Lowest rated reviews
1

I stayed their, me and my fiance we went out an came back to find the manager joe having sex with an housekeeper with...

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1

(This is my report to the competition bureau of Canada - Dec. 10, 2014)

In a most recent flyers, Cabela's advertised a Co...

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1

bass pro shops website run the worlds worst website. I have tried over the last two months to use it and it simply does...

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1

Three months ago I went to purchase 22LR ammo at the East Hartford CT. Cabela's. At the counter I asked the manager...

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Bass Pro Shops and Cabelas Latest Reviews

Recent published reviews
1

Ordered 479.00 8lb powder. *** pro Website said shipped . No tracking. 7 days later no info. Customer service said wait...

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1.9

I purchased one of your rain suits from Bass pro shops in Tracy CA now that it is raining hear alot the Zipper on the...

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1

Im a United States citizen never had a felony I buy guns all the time from other dealers. I even have a concealed carry...

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No votes

Rewards points showed zero on my order. Should be over 500.
Young lady took my order and helped me fix the problem.

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