PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Chase Bank

Bank Of America and Chase Bank Overview

Total reviews 2319 2372
Company responses 0 0
Issues resolved 14 16

Bank Of America and Chase Bank Consumer Ratings

Rank
189 out of 1246 in Banks category
191 out of 1246 in Banks category
Customer service
175 in category
220 in category
Product or Service Quality
167 in category
163 in category
Website
182 in category
143 in category
Reliability
148 in category
163 in category

Bank Of America and Chase Bank Rating Details

Customer service
1.5
(720 reviews)
1.4
(776 reviews)
Reviewer's quote

...After writing a review and contacting customer service only several days after I was contacted. Now they have done it again! They simply do not care. All they care about is working with your money...

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...When I call customer service I get *** and told to call back . call back and told to wait ..

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Product or Service Quality
1.6
(631 reviews)
1.6
(674 reviews)
Reviewer's quote

...nt who I tried to reason with for the amount the merchant refused so I called bank of america to dispute the claim my grandson suffered a broken nose due to a product the merchant was selling bank of america said the merchant had y0 days to respond the merchant did not 5 months later bank of america charged me the ...

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called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..

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Website
2
(585 reviews)
2
(631 reviews)
Reviewer's quote

...Their technology -- website and mobile -- is horrible. Technology is my business, and I have been involved in designing and testing computer systems for nearly 50 years. Whoever is in charge of Bank of America's customer user experience (UX) should be fired for cause...

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...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...

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Reliability
1.6
(572 reviews)
1.6
(618 reviews)
Reviewer's quote

Bank of America has single handily ruined my credit. I have an old BofA account/credit card and I found there was a late payment and negative impact on my credit report. I can no longer access this account and Ive asked BofA various times if I had any outstanding balances and was told no. Why is...

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I've been in a foreign country since February 29th without a replacement debit card and unable to get to my cash. I've called NUMEROUS times and I get the same BS apologies and same BS story that it will arrive ANY DAY NOW. They have outright REFUSED to track where my card is with USPS, since I...

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Bank Of America and Chase Bank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • No resolution available
  • No reconsideration offered
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Bank Of America and Chase Bank Most Positive Reviews

Top rated reviews
5

check not received at bank of hawaii. checked with them and they have been looking. Dolores at bank of america is...

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5

By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.

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5

I really like him. He was very intelligent and knowledgeable. I hope I always continue to speak with him. He couldnt...

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5

They answered my questions about a check I was sent under my maiden name and was very helpful in answering my question....

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Bank Of America and Chase Bank Most Critical Reviews

Lowest rated reviews
1

My mortgage payments were automatically deducted from my checking account (so I would never be late). The loan was robo...

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1

Good Afternoon
My experience with customer service to resolve the releasing of my checking acountant monies was a traves...

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1

Bank of America has single handily ruined my credit. I have an old BofA account/credit card and I found there was a...

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1

Chase bank people just ripped me off by charging me unwanted over draft fees n for no reason they can do any thing this...

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Bank Of America and Chase Bank Latest Reviews

Recent published reviews
1

in November of 2023 I put in a dispute of a charge of 348.99 at first I received a letter from bank of america siding...

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No votes

I used to have a checking and savings account with this bank 2 1/2 years ago. Both accounts were closed but they did...

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2.1

Using an iPad, iPhone, Android phone, and a MacBook; I cannot log in to Bank of America. Sign in automatically takes...

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1

I've been in a foreign country since February 29th without a replacement debit card and unable to get to my cash. I've...

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