PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
ATT
1.6
Comcast
1.7
ATT
Comcast

ATT and Comcast Overview

Total reviews 7238 6993
Company responses 0 0
Issues resolved 42 38

ATT and Comcast Consumer Ratings

Rank
492 out of 2028 in Telecommunications category
423 out of 2028 in Telecommunications category
Customer service
491 in category
405 in category
Product or Service Quality
334 in category
332 in category
Billing Practices
459 in category
372 in category
Website
407 in category
387 in category

ATT and Comcast Rating Details

Customer service
1.3
(2235 reviews)
1.4
(2136 reviews)
Reviewer's quote

...Long story long, after many chats and phone calls with customer service, I was offered 6 months refund. I argued it should be more like 12. They transferred me and transferred me and 2 weeks later, nobody could find this offer made over chat...

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...The customer service is the worst. big waste of my time. Its not fair...

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Product or Service Quality
1.8
(1918 reviews)
1.8
(1826 reviews)
Reviewer's quote

...I was promised 200$ reward card for new service. Once I got service they kept me directing to different departments and nothing happened for 3-4 months. After 4 months AT&T offered upgrade and 200$ reward card...

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...We have made SO MANY CALLS, but they have never offered to have a service man come walk through and see if everything is ok. We have been customers for years, decades, and are Seniors. Could they not send a customary service man to check everything?? BEYOND FRUSTRATED!..

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Billing Practices
1.4
(1839 reviews)
1.6
(1534 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

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Website
1.7
(1739 reviews)
1.8
(1680 reviews)
Reviewer's quote

Made the payment, Website says experiencing issue processing payment. And now they want to pay $20 more..

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The website allows me to see internet usage from one location. When I switch to the second account online, I cannot find the internet usage. The webpages which show information about each account are either terribly designed, or more likely (since Comcast has had years to design and modify these...

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ATT and Comcast Pros and Cons

Pros
  • Installation technician
  • Wish i could find something nice to say
  • Price
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Poor customer service
  • Service
  • Outrageously high prices

ATT and Comcast Most Positive Reviews

Top rated reviews
5

My email password was messed up and I couldnt access my email so I had to get help in resetting my password and Id ....

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5

Taken care of by a PROFESSIONAL "PERSON" not some incompetent
Robot. Thank you so much Mam,you are a gift from GOD.

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5

Why I switched to them is beyond me. Thought I would save so much money on my Direct TV bill by bundling cell phone...

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5

Well i fell behind a payment and yes thats my fault because it was a new service and new address so i never recieved my...

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ATT and Comcast Most Critical Reviews

Lowest rated reviews
1

I never thought that AT&T is a bunch of crooks! They want me to pay for the whole month bill after i had my service...

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1

Called Comcast on 7/28/15 to set up new account for cable and internet and as of 8/24/15, we had not received any equipm...

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1

I have been trying to schedule a move of my office AT&T service from one suite in the same building to another. It...

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1

So, I signed up for new service on 26 June 2015...scheduled installation the following week. Prior to install date,...

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ATT and Comcast Latest Reviews

Recent published reviews
1

MY MOTHER HAS ASKED FOR US HER KIDS TO HANDLE THE BILL PAYING AND HER ACCOUNTS SHE IS OLD AND REALLY DOESNT GRASP THE...

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1

We call on a regular basis to have them walk us through what the problem is and most times it is rebooting the router....

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No votes

Switch devices my cellular device broke and stolen so I'm trying to transfer the service can't seem to find a customer...

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1.2

Was sent a phone in error for a service I do not have nor did I request. Had to jump through hoops to get the return...

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