PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rooms To Go and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rooms To Go
Ashley Furniture

Rooms To Go and Ashley Furniture Overview

Total reviews 2849 3721
Company responses 0 126
Issues resolved 28 20

Rooms To Go and Ashley Furniture Consumer Ratings

Rank
442 out of 2270 in Furniture and Decor category
501 out of 2270 in Furniture and Decor category
Customer service
389 in category
435 in category
Product or Service Quality
428 in category
446 in category
Reliability
389 in category
418 in category
Delivery Service
395 in category
417 in category

Rooms To Go and Ashley Furniture Rating Details

Customer service
1.4
(1043 reviews)
1.3
(1233 reviews)
Reviewer's quote

...customer service no answers..

Read full review

...Will never purchase from them again terrible customer service they do not stand behind their furniture at all because they know its awful!! The couch is in the basement and rarely used..

Read full review
Product or Service Quality
1.5
(910 reviews)
1.5
(1076 reviews)
Reviewer's quote

...Customer service was lousy. I emailed owner and called Florida. No help at all! Now the leather couch is coming apart...

Read full review

...Ashly Furniture dies not stand behind their quality and they do not care about the consumer. I am out $213. 99 for damaged furniture that was delivered...

Read full review
Reliability
1.4
(876 reviews)
1.3
(1078 reviews)
Reviewer's quote

bought matteess firm rooms to go in 2017, after 3 years there was a sag in the matteess, they came out, said it was bad, so they replaced it, now, 3 years later, same issue. I go to rooms to go, they dont have a comparable mattress, so the closest comparable is 600$ more, plus tax and delivery!i...

Read full review

No complaints I just need where to order a replacement control for my reclinerI have no problem with this company.

Read full review
Delivery Service
2
(870 reviews)
1.9
(1011 reviews)
Reviewer's quote

Now the back ordered one came today and your delivery service e would not take the old one and place it in our up stairs location where it should be. We aske the delivery guys to put in the correct location and they said no!! So I will never purchase anything again from rooms to go again and will...

Read full review

Hired incompetent delivery service who do not check if the products are complete. Customer service is not helpful either..

Read full review

Rooms To Go and Ashley Furniture Pros and Cons

Pros
  • Sales representative
  • Good price
  • Attentive sales person
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service
  • Customer service
  • Customer service sucks
  • Customer satisfaction unimportant

Rooms To Go and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Purchased fortega service plan on bedroom salesperson did not include nightstands. Told it was my fault for not...

Read full review
5

No complaints I just need where to order a replacement control for my recliner
I have no problem with this company.

Read full review
5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

Read full review
5

I spoke with corporate and they said on Wednesday February 24th they would come out and measure the bed again Define...

Read full review

Rooms To Go and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

i bought a living room set from them in Rockwell Texas they were more than happy to take my money this happened in...

Read full review
1

can't use the loveseat it hasn't been delivered yet it's on back order, This set is larger then i thought can not use...

Read full review
1

This company is horrible. They delivered me the wrong bedroom 3 times. You cant speak to a supervisor, you get stuck...

Read full review
1

Poorly made product
Horrendous customer service
Even worse communication
I was delivered damaged products multiple times

Read full review

Rooms To Go and Ashley Furniture Latest Reviews

Recent published reviews
No votes

I have gotten one bill on my purchase. I have received any more and I DO NOT want to do paperless. Thank you

Read full review
1

Handle broke off recliner. After an hour, I was able to reach Warranty. They said they sent a link for the claim, but...

Read full review
No votes

Brand new white leather sofa and love seat by the Drew brothers. Sections are turning reddish-pink. The service rep....

Read full review
1

My chair has never been fixed my claim number is 934929 you have sent the wrong part and your repair man cannot use...

Read full review