PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aliexpress and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aliexpress
Gearbest

Aliexpress and Gearbest Overview

Total reviews 20927 3590
Company responses 0 0
Issues resolved 309 62

Aliexpress and Gearbest Consumer Ratings

Rank
150 out of 677 in Auctions and Marketplaces category
35 out of 892 in Gadgets and Accessories category
Customer service
170 in category
28 in category
Exchange, Refund and Cancellation Policy
158 in category
24 in category
Website
143 in category
35 in category
Product or Service Quality
148 in category
30 in category

Aliexpress and Gearbest Rating Details

Customer service
1.4
(7049 reviews)
3.1
(2496 reviews)
Reviewer's quote

...I've Contacted customer service more than 5 × 2 get nowhere. This has been a really unpleasant experience to the point. I don't know if I will ever order anything from there again...

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Hallo, ich habe folgende e-mail vom Verkäufer am 22/06/2022 03:42:50 erhalten Hello, you need to get back to Gearbest Customer Service and ask them to approve your order, your order is pending review and we cannot ship it to you. Your order will only be shipped once it has been approved. Was soll...

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Exchange, Refund and Cancellation Policy
1.4
(6373 reviews)
3.1
(2339 reviews)
Reviewer's quote

...I dont know whats going on, he is real seller or he scammer? Please help me for my package or refund my money by seller. Best Regard..

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Hello I requested a refund from slmro store on Gearbest over a week ago and the seller agreed. now I'm waiting on you to finish the transaction, I've had no further status updates in a while now. so to clarify I need a date or I'll have too find Legal Help...

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Website
2
(6199 reviews)
3.6
(2362 reviews)
Reviewer's quote

...Made several attempts to call the number on website and there is no answer. I want my refund..

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The website indicated this phone would be shipped by 3/15. It is not even being prepared for shipment. I canceled this order Monday, 3/15, and was told I would get a confirmation email within 24 hours...

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Product or Service Quality
1.7
(5991 reviews)
3.4
(2225 reviews)
Reviewer's quote

I try to contact customer service do to I enter the wrong address. My correct address its 7732 Osage st Denver Co..

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...Customer service sucks! They steal my money!!! Dont use Gearbest application!!!..

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Aliexpress and Gearbest Pros and Cons

Pros
  • Cheap
  • Low prices
  • Good prices
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • No customer service
  • Poor support
  • Horrible customer service
  • Being cheated
  • Customer care

Aliexpress and Gearbest Most Positive Reviews

Top rated reviews
5

I HAVE LOST MY PHONE CELL AND I BUY ANOTHER ONE BUT I CANT REGAIN ACCESS TO MY ACCOUNT OF ALI EXPRESS AND I HAVE ORDERS...

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5

I like a huge variety of goods, and all this is only from 1 seller ( 1 online magazine ) , good shipping price and item...

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5

My account cannot be created. I write in the former my e-mail address and the password. The answer is always: name or pa...

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5

I recently purchased 8 LG HG2 batteries from Gearbest for a relatively low price when compared to other sellers in my...

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Aliexpress and Gearbest Most Critical Reviews

Lowest rated reviews
1

Missing parts and bras arent the correct size, I will never do business with this company again, and I dont recommend...

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1

Gearbest charged my card and never sent the product. They post that the order is shipped and use a bogus website to...

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1

Recently I bought iPad screen from Phone Spare Parts store, the seller posts on web site that brand new and no scratch o...

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1

Much too long to receive order. Website tracking did not work . No phone contact. Not competitive with other online...

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Aliexpress and Gearbest Latest Reviews

Recent published reviews
No votes

Got ripped off and no help from anyone ring up different numbers no one gets back to your phones are all wrong numbers...

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No votes

GD230127****2269 no answer on my order, no follow up, over 4 months waiting, no refund or option to choose other product

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No votes

These guys are *** up. I ordered a few things from AliExpress and didnt receive all my order. Only some of the items...

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1

WHY I MADE AN ORDER AND Can't GET IN CONTACT WITH You all... SO U SCAMMERS FOR REAL??? It's BEEN A WHILE AND NO ONE HAS...

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