Zappos Complaints and reviews

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Industry: Footwear and Clothing
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  • 20 complaints
  • $5,370 claimed losses
  • $269 average
  • 2754 since May 29, 2008

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Zappos reviews, Zappos complaints, read Zappos reviews, find Zappos reviews, Zappos scam reports
  • 20 complaints
  • $5,370 claimed losses
  • $269 average
Had an experience with Zappos?
Submit review ›
20 reviews found
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  • Apr 16
  • Seattle, Washington
  • Fake Product
  • 4

I have just recently purchased a $2k designer from zappos. It took almost 10 days to receive it. Upon receiving the product, It was completely fake. It was completely different from the picture. Stitching, fake leather, fake suede lining and cheap silver zipper were all signs of counterfeit bag that I just purchased for $2k. I have the same bag in different color so I know how authentic one... Read more

Was this review helpful? 0 0

  • Apr 07
  • Slip On Shoes
  • 3

This week my e-mail has been bombarded by Zappos advertising all the slip-on shoe options that I did not choose! I love Zappos and have ordered from you many times. What i do not understand is your policy of advertising a product AFTER it has been ordered and shipped! Thank you fo your excellent service ...And please rethink your advertising stratagem. Jan Schneider. PS You demand at least a... Read more

Was this review helpful? 0 1

  • Feb 27
  • Shoes
  • 4

I have very bad experience on shopping from Zappos. I have just lose my money and i get nothing. The shoes I order are in rough condition. I recomment instead of Zappos. I have a great experience with fsession that their shipping service is always on time and prices are very low as compared to others. I hardly recommend fsession to everyone and my friends to. I have read... Read more

Was this review helpful? 0 0

  • Jan 02
  • Brandon, Florida
  • Positive Experience
  • 1
  • 16

You people have to be kidding. They will do anything to keep their customers happy. Some people will complain about ANYTHING.I have been buying from them for years. Once or twice I wasn't happy with what I got, shipped it back ( free) and was credited my money back the same day they received the return. Any time I've lection of shoes anywhere,had a question their customer service has been... Read more

Was this review helpful? 0 0

  • Dec 27, 2013
  • Newark, New Jersey
  • Sorel Boots
  • 17

I ordered a Sorel boot on December 16 via two day shipping (it was a gift), which was confirmed on December 17. Not only were the boots not delivered on time, Zappos in a cute move sent me a disgustingly ugly pink low Merrell hiking shoe - amazingly in the Sorel-ordered size. Nice try! It looks like this is the consumer fraud Zappos perpetrates on customers after taking their money, confirming... Read more

Was this review helpful? 1 0

  • Oct 11, 2013
  • Not Delivered Order
  • 18

Spent a couple of hours ordering clothing for my son. The order was placed, and the credit card authorization was approved (I was able to confirm). However, the order never shipped because apparently the company is having issues with fraud and are verifying identities of new consumers over the phone. I call their customer service from work, but cannot get them to ship the order because they... Read more

Was this review helpful? 0 2

  • Jun 27, 2013
  • Customer Service
  • 43

I placed an order around 1:46pm yesterday, after that I just found out that it should be placed before 1 pm to get 1 day business ship. So I immediately call customer service to seek any help to fast ship. Customer service lady Nike heard my case and told me to hold to ask the warehouse, couples of minutes later she answered me that they don't promise but there is chance, she asked warehourse to... Read more

Was this review helpful? 0 5

  • Jun 12, 2013
  • San Francisco, California
  • Zappos Uggs In Leather
  • 1
  • 85

I ordered a pair of Uggs slippers for my father as a birthday gift. I ordered it in size 14, in brown leather, but ended up getting the item in black suede. I normally wouldn't care about such things, but when you spend $130 for a pair of shoes, you're *** sure you should get the right color and fabric material. Anyways, they shipped me the wrong item not once, not twice, but THREE TIMES. After... Read more

Was this review helpful? 1 6

  • Jun 07, 2013
  • Poolesville, Maryland
  • 73

I tried to order a pair of Levis and a pair of sandals on Zappos web site. The following happened. When i had the items in the "cart" I tried to place the order. The site asked for my Zappos ID and password. I have not bought anything from them in a long time so I tried several of my passwords and none worked. Next, I tried to set up a new account but this was refused because they already... Read more

Was this review helpful? 1 2

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  • Mar 29, 2013
  • Shoes
  • 1
  • 217
Unhappy Zappos Customer

I wanted to share with you a recent Zappos experience of mine. Recently, I ordered a pair of pumps from Zappos. When the items arrived (the pink and brown striped box) I was shocked to see that they looked like they had already been worn. When I called Zappos to complain, the woman was extremely apologetic and helpful and indicated that the shoes had already been returned several times but had... Read more

Was this review helpful? 9 11
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