WORX Complaints and reviews

WORX reviews, WORX complaints, read WORX reviews, find WORX reviews, WORX scam reports
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  • 48 complaints
  • $4,466 claimed losses
  • $93 average
  • 2223 since Jul 21, 2008

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WORX
Main address: PO Box 681298 28216 Charlotte NC
866-354-WORX (9679), , http://www.worxyardtools.com/contact/
WORX reviews, WORX complaints, read WORX reviews, find WORX reviews, WORX scam reports
  • 48 complaints
  • $4,466 claimed losses
  • $93 average
Had an experience with WORX?
Submit review ›
48 reviews found
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  • Feb 11
  • Electric Motor Flash
  • 1
  • 4

Bought the WG708E for my Niece to cut the small lawn whilst we caravanned around Europe. After five or six uses and the electric motor flashed, smoked and stopped. As just over a year Worx said it was out of guarantee. They also informed me that they did not keep any spares fot the machine. After 6 months of telephoning they offered to repair and arranged collection. This was over 3 months ago. ... Read more

Was this review helpful? 1 0

  • Feb 05
  • Culpeper, Virginia
  • Terrible Customer Service
  • 12

I had same experience the thing (blower 24v cordless) just died on me and no response from worx to anything.Calls emails etc. went to lowes (great people) they exchanged it for Black & decker 36v unit ( same price twice as good,great battery life, quick charge, it is great, and black & decker always responds in a timely manner,have never had a problem with black & decker except with... Read more

Was this review helpful? 1 0

  • Jan 03
  • Snow Thrower
  • 12

I purchased the Worx WG650 on Amazon.com less than 3 years ago. I used it once in the late winter of 2011 with no problem. We had no appreciable snow until today when I tried to use it again. The snow thrower again worked great, but after clearing about 3/4 of the snow, one of the parts on the top of the snow thrower unscrewed and must have fallen into snow thrower chute. The auger sliced the... Read more

Was this review helpful? 1 0

  • Dec 17, 2013
  • Customer Service
  • 12

Placed an order 12/12 and the product as of 12/17 had still not shipped. When I called they stated they had a Problem with my billing address being different than my shipping. I have ordered from thousands of other companies and had the bill sent to my PO Box & products shipped to work and had never been a problem. I told her i had not gotten an email saying such nor a phone call. She had... Read more

Was this review helpful? 1 0

  • Nov 24, 2013
  • Arcadia, Florida
  • Worx Trimmer
  • 1
  • 9

Bought a worx trimmer from TV (against my better judgment) did not work more than a month or so. Got new battery still no work. Took to warranty shop 30 miles away. Got new battery after 2 60 mile round trips. Worked for a few more months then stopped. Bought a new battery $80.00 out of my pocket. Worked pretty well for about 6 months now it is time to throw the whole thing out and buy a Black... Read more

Was this review helpful? 0 0

  • Nov 20, 2013
  • Bad Product Quality
  • 1
  • 10

The bag started tearing at the sewn seam after maybe a dozen uses. The tears were right where the bragger connects to the leaf blower. Probably made in China. Instead of sending it back I used a two part super glue so far so good. The thread looked like what you would use on cloths not heavy use equipment. Other than that not a bad tool. Unhappy unhappy unhappy unhappy unhappy unhappy unhappy... Read more

Was this review helpful? 0 0

  • Nov 11, 2013
  • Summerville, South Carolina
  • Worx Attachment For Worx Blower
  • 6

Ordered a worx hose attachment to go on the worx blower, ended returnning the blower to another store where it was purchased as it did not work correctly. I at this point have been on hold for 40 minutes waiting on someone to pick-up the phone so I can get a retur address and find out what I need to do to return the attachment. After reading all of the other complaints, will never order from... Read more

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  • Oct 04, 2013
  • Worx Vac Blower
  • 8

Vac Blower bag fits wrong way round, so the bag sits underneath the vac / blower body. There is a large and a small nipple on the outlet pipe so the bag can only be fitted in one way. Their website pictures show the bag pointing up and away from the ground - my bag points down and has to be dragged / pushed along the ground if I want the vac nozzle to reach any leaves. Contacted their UK Customer... Read more

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  • Aug 05, 2013
  • Unauthorized Charges
  • 18

I RECEIVED A PACKAGE FROM WORX. I DID NOT ORDER FROM THIS COMPANY. THEY CHARGED ONE OF MY CREDIT CARDS $266.00. THEY DO NOT ANSWER THE PHONE OR RETURN CALLS. I EVEN CALLED CALIFORNIA AND THEY REFUSED TO HELP, WORKS IS LOCATED IN VAN NUYS CA. DONT HAVE ANYTHING TO DO WITH THEM, ITS A SCAM. I HAVE TRIED CALLING MANY AGENCIES FOR FRAUD AND NO ONE WANTS TO HELP. JUST DONT GET INVOLVED WITH THIS... Read more

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  • Jul 19, 2013
  • Williston, North Dakota
  • Tools
  • 15

I placed an order on June 11, 2013 and here it is 18th of July 13. According to your answering machine and the check of our phone number, the items were shipped on the 11 of June and here it is 19,m 0f July. Query, where are the items? You have already cashed out check for the battery. My phone number is 406-458-6256. Mailing address is P.o.Box 4382, Helena, MT 59604 and if shipped via UPS,... Read more

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