Work Out World Complaints and reviews

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  • 129 complaints
  • $24,394 claimed losses
  • $189 average
  • 13209 since Feb 11, 2008

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Work Out World
Main address: 781 Brick Blvd. 8723 Brick NJ
732.477.5400, 732.477.0198,
Work Out World reviews, Work Out World complaints, read Work Out World reviews, find Work Out World reviews, Work Out World scam reports
  • 129 complaints
  • $24,394 claimed losses
  • $189 average
Had an experience with Work Out World?
Submit review ›
129 reviews found
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  • 1 day ago
  • Manalapan Township, New Jersey

I had a problem with these guys in my youth, but even as an adult, they managed to get extra money out of me for nothing. I called for the $5 Jersey Strong promo rate and was told the offer was unavailable, even though I was within the timeframe the website announced. Okay, whatever. Then, rather than explain what he quickly wanted me to sign off on, the guy breezed through what he wanted me to... Read more

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  • Apr 02
  • Freehold Township, New Jersey
  • Inadequate Personnel
  • 1
  • 7

i recently joined the WOW gym in Freehold,NJ ,referred by a friend who would go with me to workout.The contract that they e-mailed me has many inconsistencies to my conversation with the rep.When calling that branch for help, I received nothing more than a very poorly trained representative at the desk, who after being unable to answer my questions, hung up on me.I called back, a female... Read more

Was this review helpful? 1 2

  • Mar 06
  • Princeton Junction, New Jersey
  • Unauthorized Charges
  • 9

Unauthorized charges to my cc in Manalapan. Had to call my bank. Did it to others as well. They Never Reversed chgs. Not the same prices that were written in my contract. Aggravation!! . Disgusted with classes. They keep changing them, inconsistent. Instructors are clueless saying inappropriate remarks while class is going on to other people in class. Very unprofessional. Equipment is... Read more

Was this review helpful? 0 0

  • Feb 24
  • Taunton, Massachusetts
  • Gym Membership Cancellation
  • 1
  • 16

In early January I received a call from Work out World that my card needed to be updated. My debit card had been replaced and I didn't want anything to do with WOW anymore. I hadn't been there in over a year and figured it wasn't a place I would go since I hadn't been there in a long time. They advertised no contracts, no commitments so I figured as soon as I stopped paying I was done. Their... Read more

Was this review helpful? 1 0

  • Feb 05
  • Boston, Massachusetts
  • Poor Gym Conditions
  • 8

In the women's room continual 1/3 of treadmills not working. No one responded to complaints, multiple managers in a short period of time. Hours posted were not correct or no one opened early or kept it open late. When I cancelled, key tag taken, no one inquired why I was canceling. I will be charged now for another month even though I have no access to the gym. Poorly managed, poorly trained... Read more

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  • Jan 27
  • Santa Monica, California
  • Hidden Fees
  • 17

So many hidden fees.Trying to cancel your membership is a hassle. You have to meet with the manager to get the cancellation form and then you have to send it certified mail to the addresses listed on the form. Even when you have a month to month contract it takes them 30 days after you have submitted your cancellation form to process it, meanwhile your account is being charged for the month they... Read more

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  • Nov 01, 2013
  • Membership Cancellation
  • 1
  • 53

We cancelled our membership via email like requested. They continued to take money out of our account, sometimes double charging us in on month. We called they said submit an email, we submitted another email, we finally closed that account. We are now getting phone calls day and night to update our billing information. Last night 10/31/13 we received 6 phone calls in on night starting at... Read more

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  • Sep 24, 2013
  • Corporate Office
  • 1
  • 32

I understand the new policy not to carry backpacks at the floor at the gym what I don't understand if I have a handbag that is clear see through you can clearly see all what it contains what is the problem as a woman I like to carry my hand back with me there is certain things that we need I already lost two iPods for placing them on the floor somebody stole them your manager has poor education... Read more

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  • Aug 22, 2013
  • Hidden Fees
  • 1
  • 71

hidden fees, hidden fees, hidden fees...this is the worst gym i have ever joined. I canceled the same day. The owners are the biggest dirt bags in the industry, one is a drunk and the other ones is crazy who likes to beat up the drunk...stay away with there deceptive sales techniques, hidden fees, over-billing issues, poor customer service, terrible management, and crooked ownership this has to... Read more

Was this review helpful? 3 0

  • Aug 14, 2013
  • Trenton, New Jersey
  • Membership
  • 2
  • 40

I've been going to wow for three years and just cancelled my membership because of the over crowded gym and rude staff. I had a balance of 42 dollars on my account when I cancelled it and I've entered literally 5 different support tickets inquiring about a refund with no response. I've entered support tickets before regarding billing and I've always gotten a response. I checked the spam folder... Read more

Was this review helpful? 1 0
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