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Windows USA - Five hour nightmare that won't end

Company Windows USA
Location Little Rock, Arkansas
Category Installers
Views 463
 

Unbelievable. Jim Williams was the name of the person who came to our home. He said he was the vice-president and one of the original owners of the company. Very, very pushy, corny jokes, took over three hours from the time he arrived and measured to get a price.

When we said we weren't ready to buy yet, we didn't know that Jim Williams had only just begun. He called one of his subordinates, who got on the phone with us and basically belittled and talked to us as though we had a 5th grade education. Completely insulting. This went on back and forth for another hour. Jim ultimately tried to make us feel guilty by implying that we had committed to purchase just by setting an appointment! He said his appointment secretary, Mike Albritton, had driven him five hours out of his territory just to see us!! Really?

The worst part was that during the entire demonstration, Jim had gas. A bad case. Yet never excused himself from the room or apologized. The entire experience was nerve wracking and unsettling to say the least. 301002d

 
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Jan 24  from Phoenix, Arizona
The commenters on here are way off base. The company offered the $$ for the opportunity to pitch their product. $100 is a small price to pay to get in front of a customer. If you're in the market for such a product, it makes no sense to turn down the money. So, Windows USA blew the opportunity with the way their sales rep conducted himself. The consumer is not obligated to purchase or withhold their negative opinion of the experience. Sounds like a bunch of jilted Windows USA reps to me.
Reply to Window Man

May 21, 2013  from Trenton, New Jersey
So, they gave you $100 to have them in your house to try to sell you something you are obviously interested in, otherwise you would not have contacted them. And now you're mad because he tried really hard to sell you some windows. It sounds like you just don't know how to deal with salespeople.
Reply to J

Mar 28, 2011 
This does NOT sound like the Jim Williams that came to our home. Big guy, built like a fire hydrant, face like a bulldog? Former Navy Seal and part owner? Has to be the same guy.

We had nothing but a pleasant experience, windows expensive, but company did everything they said they would do, and we will send the referrals in like we have been ordered to.
Reply to Lou Werner

Feb 06, 2013  from Roswell, New Mexico
:sigh :) i think these people complaining are the childish ones.they just want sumthing 4 nuthin.windowsusa and the salesman RON WEEKS.ARE AWESOME.
Reply to jasonfarr08@yahoo.com

Mar 17, 2013  from Raleigh, North Carolina
You were ordered to send in referrals??? Is that part of the deal?
Reply to starfire

Mar 02, 2011 
I think that Darby is a pissed competitor of Jim's and is faking his complaint as a consumer. Jim visited and sold us in South Arkansas recently and the windows are exactly what he said that they were. I think the only gas Darby smelled was his own vile comments and bull *** put on this website!
Reply to Zach Price
 

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