WestLake Financial Complaints and reviews

WestLake Financial reviews, WestLake Financial complaints, read WestLake Financial reviews, find WestLake Financial reviews, WestLake Financial scam reports
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Industry: Auto Financing
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  • 272 complaints
  • $292,675 claimed losses
  • $1,076 average
  • 14338 since Feb 07, 2008

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WestLake Financial
Main address: 4751 WILSHIRE BLVD 90010-3827 Los Angeles CA
1(888) 739-9192, ,
WestLake Financial reviews, WestLake Financial complaints, read WestLake Financial reviews, find WestLake Financial reviews, WestLake Financial scam reports
  • 272 complaints
  • $292,675 claimed losses
  • $1,076 average
Had an experience with WestLake Financial?
Submit review ›
272 reviews found
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  • Apr 15
  • Sterling, Virginia
  • Poor Customer Service
  • 1
  • 5

WestLake Financial continued to direct debit my acct AFTER I paid my account off IN FULL. Which caused multiple overdrafts to my acct. When contacting them about this the customer service was extremely poor. Not only did they refuse to admit they were in the wrong. They said it would take 21 business days for them to send me a paper check for the over payment. And my overdraft fees will NOT be... Read more

Was this review helpful? 0 0

  • Mar 28
  • Orlando, Florida
  • Car Loan Payment
  • 1
  • 14

I purchased a bmw 328i in December of 2013, i've since made a few payments. i'm current at the moment of writing this. i have been late one or twice by a day or two. they have called me, and left messages. i called back to inform them that payment was in route (check is in the mail). they've been rude and in my opinion robots. since my divorce my credit is poor and i purchased the vehicle to... Read more

Was this review helpful? 0 1

  • Jan 30
  • Bellevue, Washington
  • Car Reposession
  • 2
  • 38

I spoke with several customer service reps about my current financial situation and my willingness to bring my account current however, I seem to be losing the battle. I awoke to a blaring alarm and found a young man absconding with the vehicle. Now, I'm sure the tow fees and any back monies are due causing an even further setback. My bankcard was compromised with the Target breach and it has... Read more

Was this review helpful? 1 1

  • Dec 18, 2013
  • Cold Calling
  • 1
  • 34

What was I thinking I brought this SUV six months ago and they call me every day from an automatic phone line at 5 to 8 times a day. They call before my payment is due and if I am a day late at the same rate 5 to 8 times a day. now I am 30 days late and they are trying to repo my car that's crazy the funny thing is they wont take two payments seven days from now on DEC 24 2013 as I ask they would... Read more

Was this review helpful? 0 0

  • Dec 17, 2013
  • Wylie, Texas
  • Customer Service
  • 1
  • 42

I took out a loan for my daughters car so I could make the payments since my credit is better than hers. I have not had a problem since January 2013 when they said my check bounced, I went to my bank information and it had gone thru. I did fax over the information. They corrected it. So again I received a letter and a call saying that the payment for November and December bounced. I... Read more

Was this review helpful? 0 0

  • Dec 13, 2013
  • Costa Mesa, California
  • Service
  • 1
  • 57

This company has some of the worst customer care agents ever. However, they are paid commission and will try whatever they can to collect money from you so they can earn that commission. With Westlakes finance charges, those same collectors would not be able to afford financing a vehicle with them. These agents look at Google Maps and then tell you that they are outside your home to repo the... Read more

Was this review helpful? 0 0

  • Nov 08, 2013
  • Germantown, Maryland
  • Auto Loan Pay Off
  • 3
  • 62

Did you say ("Crooks)! I bought a car and got a loan with west lake financial. Not knowing how this company really works and I am sure that all there practices are in small print in the contract you sign! We'll I will never do business with this company again as long as I live and recommend that everyone do the same if you read this and if you do read this than let other people know about this... Read more

Was this review helpful? 0 0

  • Nov 04, 2013
  • Adrian, Michigan
  • Repossessed Vehicle
  • 3
  • 77

My van was repossessed on Oct 28th. Pymt was due on the 1st, with final pymt due on Nov 1st. After they charged me over a $1000 in fees I paid on a Friday and they told me takes 24-48 hours to release. Could not pick up till Monday. I called Monday to ensure that the release was complete and they informed that I know owed additional storage fees and they would not release until I paid these. ... Read more

Was this review helpful? 1 0

  • Oct 30, 2013
  • Loan Transfer
  • 1
  • 49

These people are the biggest bunch of jackasses you'll ever see. My car loan got transferred to them, and so far, they haven't been able to get any of my information right, but they want me to tell them my social and everything else. I know for a fact that copies of all of my CORRECT information was hand delivered to them, but they were too *** to enter it into the computer correctly. Now my... Read more

Was this review helpful? 0 0

  • Sep 18, 2013
  • Florida City, Florida
  • Auto Loans
  • 2
  • 89

Hi mi sis wanted to give the car she financed with westlake ,the car transmissions isout motor is bad and the city is giving a lots of problem because the car is parking with no tag. We call west lake and gave them where the car is so they can come and get it, they told her they don't want.a car that's junk, they want a functional car that's useful not useless, now can she give it to a junk yard... Read more

Was this review helpful? 0 8
 
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