Arno K Fvx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unresolved claim

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I am being led to believe that somehow someway I'm responsible for an accident I didn't commit by my own agent My claim hasn't been addressed with the corporate office that I have been trying to reach since the very beginning. Thus far no one took the initiative to contact me from the corporate office that over sees this practice
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Loss:
$500

Preferred solution: Deliver product or service ordered

User's recommendation: Be cautious when they document your claim

Arno K Fvx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a claim that was mishandled

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My claim has been mishandled and improperly addressed. I am asking to have corporate personnel to contact me back asap to provide my evidence of neglect by the agent assigned to this claim.
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Loss:
$500
Pros:
  • Use to be local
Cons:
  • Unpredictable with their ethic practice

Preferred solution: Deliver product or service ordered

User's recommendation: Open communication

Anonymous
map-marker Carstairs, Alberta

They don't deserve any stars, they are the worst company on the market. They do not care about the people they insure, they just want to grab your money

Very poor customer service. They make you wait forever for a decision then they back date your cancellation for over a year in the past.
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User's recommendation: Do not purchase from this company.

Michael R Iqx
map-marker Medicine Hat, Alberta

Not professional service

I spoke with Angela Bartlett on the phone and she was very in professional in our conversation. Going through wawanesa makes me question why I even pay for insurance, I will definately be taking my business elsewhere.Do Nott get insurance here
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Preferred solution: Let the company propose a solution

User's recommendation: Do not get insurance here

1 comment
Guest

they are one of worst auto insurance ever. do not get involve with company the rating is 1.20 out of 5 jD power rating in *** .it is a *** company.

Anonymous
map-marker Calgary, Alberta

Quote

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This was the worst experience Ive ever had with an insurance company. I didnt only never get a call back in regards to my missed payment. But I was canceled due to none payment even though I still had the money and was able to pay right away I had just forgot to put the money in my account. I did not only keep the money available for instant payment but also had double payment just in case. Not one phone call from a broker after calling many times. Ive gone with a different insurance company now due to this.
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Tatiana S Qrs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Re: Cancellation of tenant insurance (policy number 2839****)

Wawanesa Insurance - Re: Cancellation of tenant insurance (policy number 2839****)
5th of February 5, 2021 Dear Mr/Mrs, I am sending you this written notice to request cancellation of my Tenant insurance policy, number: 2839****, effective 5th of March 2021. I would appreciate if you can send me a written confirmation within 30 days of the cancellation being put into effect. Thank you for your attention to this matter. Awaiting your reply. Tatiana Sternberg Marius Sternberg
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Preferred solution: cancel my tenant insurance renewal

Anonymous

Massive premium increase

I never received a billing for this year's insurance due June 20th. I called the broker who had no explanation, but said my premium had been increased by $400.00!!! I have never made a claim. Why was I not notified or sent a billing about this increase? Why is there no reason provided for such a massive increase in one year. The mafia has more scruples.
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Loss:
$400
Cons:
  • Obscene one-year inrease in premium
  • Unexplained massive increase in premium

Preferred solution: Price reduction

User's recommendation: Since Wawanesa became an american company it has lost touch with its Canadian customers.

Patricia N Gwu
map-marker Winnipeg, Manitoba

Never use this company

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Senior loss inspector, Steve Charman, inspected house in March. Found nothing wrong. Now 10.5 months later, threatening to cancel insurance if roof, eaves, and chimney not replaced in 90 days, as well as numerous building code violations to be fixed ( replacing all plugs, smoke alarms, fire extinguishers, renovating bathrooms) ARE YOU INSANE! Had own inspector down. Said NOTHING IS WRONG!!! Tried contacting Wawanesa. AVOIDS CALLS! Not worth the stress and problems associated with their incompetence.
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Loss:
$25000
Cons:
  • How they handle my claim
  • I cannot even rate them a one not deserving
  • I wish i could rate this company minus 10
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Lilith Rss

Rude and disgusting people

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When you google search some of the people that work for them you will see the company culture is also no good, so how can you expect them to treat their clients well? They don't. It's a ripoff and they will surely treat you very coldy and take your money anyway. Look up Mercedes Betanco and see that she called one of her colleagues a "pig" and thinks she's hot stuff and their is a tidbit about her on a lawsuit. You don't want to deal with any of their adjusters, "Investigators" or managers they are all a joke. I rate them a "F" grade for being corrupt.
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Pros:
  • No pros
Cons:
  • Customer service
  • Unfair practice
  • I wish i could rate this company minus 10
Carrie S Fws

Hail damage ***

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We were victims of an August hail storm here in southern Alberta. They sent out an adjuster from Claims Pro who did the bare minimum. Then proceeded to tell us they would try and match our siding, which is 16 years old and our shingles but only half the house and half the garage. The garage doors are destroyed. Eaves troughs, downs spouts, fascia are all smashed. Screens are torn. Siding looks like a gun was used on our home. They finally sent a young fellow to get a siding sample who agreed our siding is to old. I have sent pictures to the claims adjuster, who has never come out of his office, every morning. Why can’t they just do the job correctly the first time. I would never recommend this company
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Pros:
  • Cant think of any
Cons:
  • I cannot even rate them a one not deserving
Reason of review:
Poor customer service

Preferred solution: Full refund

remi Hed

These people suck.

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They provide the most *** service ever and the insurance adjusters act like total *** They won't help you, but will continue deducting money from your account and never respond or actually do their job if you get into an accident. Nicole Mcguire is an absolute cow and can't take critcism. Look elsewhere, they'll screw you over.
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Pros:
  • No pros
Cons:
  • Illegal policy changers to better suit themselves
  • I cannot even rate them a one not deserving
  • Customer service
Reason of review:
Poor customer service
Anonymous
map-marker Surrey, British Columbia

This company makes me wish I could give negative stars

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They will come up with every possible excuse to deny your claim, if they get back to you at all. You will end up wasting your time suing them and if the claim is small, it may not even be worth pursuing. This is their way of getting away with not paying the claims as they are aware that the customers are unlikely to pursue small claims. Switching policy to another insurance company that has good ratings and record of providing great customer service. Word of advice: You are better off paying a little higher premiums and choosing a company that will provide you with prompt customer service and would actually honour your claim when the time comes. Would strongly suggest against choosing Wawanesa.
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Steve S Zmn
map-marker Moncton, New Brunswick

Take your Time , We won't Mind....

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After Finally receiving a cheque the 2nd week of May for 65% of what our non restored personal property was worth , we were told that we only had until the beginning of July to finalize all our purchases and we would receive the other 35% plus taxes for any receipts we submitted, So we went out, spent all of the funds by purchased everything we could off of our scheduled lost list right away and submitted all of our receipts in hopes that we could use the other 35% that was owed to us to buy the things we hadn't been able to afford yet. So what does our adjuster decide to do? Pretend that she was so busy,that it took her over 6 weeks to finalize the receipts we submitted , purposely bypassing the July deadline and then telling us we can no longer submit any more purchases because we are passed our deadline ... TOTAL SCAM ARTIST TACTICS
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Loss:
$25000
Pros:
  • No pros
Cons:
  • It does not deserve 1 star
  • Illegal policy changers to better suit themselves
  • Rip off
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.

Read full article
Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

Darren M Wws
map-marker Yarmouth, Nova Scotia

Money Grab

Been with Vaughne Assurance for quite a few years. Then when it came time to renew my insurance it went up by about 27% for the Same Car, with No Claims or Accidents. When I asked them to review it - they said they said they could lower my Premium, by taking off insurance for a Rental Car $20.00- which I didn't even know I had. I am Sure I asked for JUST BASICS, when I got the Policy It was still more than it was! When I cancelled my Policy - they took my Payment for a Full Month - and never gave me any refund!
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Pros:
  • Cant think of any
Cons:
  • Unfair practice
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

Steven S Utm
map-marker Moncton, New Brunswick

Wawanesa adjuster makes up rules as she goes ...

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house fire replacement value policy claim is not being paid fairly by their insurance adjuster who falsely claiming all our electronics are deemed "business items" when we don't even have a business , but she was misinformed by the contractor who receives benefits for saying such. out of $30,000.00 worth of "electronics" she decided that they would cap us at, and only cover $10,000.00 minus 50% depreciation , so $5000.00 . this is from a house fire and nowhere in our policy does it state that we have a maximum clause for the above mentioned. It's like she 's giving this contractor/item restorer a pat on the back by allowing him to deem items restored and he in turn lies for her and she in turn saves money by not paying us the proper amount owed
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Loss:
$30000
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

Gursharn L

HORRIBLE SERVICE

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I HATE THIS INSURANCE COMPANY! They dont have a specific date when they withdraw money, sometimes its after 16 days, sometime 18 days, sometimes 1 and a half month later. They are always charging NSF fees even though there are sufficient funds. I cancelled my insurance yet they still charged it. They say they sent us letters but I have not received anything. DONT MAKE A MISTAKE SIGNING UP WITH THESE UNPROFESSIONAL, LYING people!!!!
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Loss:
$400
Pros:
  • It is cheap
Cons:
  • I wish i could rate this company minus 10
Reason of review:
Problems with payment

Preferred solution: Full refund

About

Summary

Wawanesa Insurance is a top tier property and risk insurance company in Canada. Wawanesa Insurance is a daughter company of American Wawanesa General and Wawanesa Life. The first office of Wawanesa in Canada was opened in a village in Winnipeg, Manioba in 1896. Later on the company expanded its presence across the country opening other branch offices in Northern and Southern Alberta, Prairie, British Columbia, Maritime, and Ontario etc. For its superior services and true commitment to customers’ satisfaction, Wawanesa Insurance has earned an A+ rating from A.M. Best Company. Corporate, residential, vehicle, or farm insurance are among offerings of Wawanesa Insurance.

Wawanesa Insurance reviews and complaints

Wawanesa Insurance is ranked 390 out of 1820 in Insurance category

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