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There are four ways to get out of a contract with Vivint. Number one: Don't let the sales person in.

Number two: cancel it within the three day grace period. Number three: Try to get some one else to take over the contract and number four, buy out the rest of the months on the contract. I was told by the sales person that we could cancel at any time, he neglected to say that you had to buy yourself out. So I found out the cancellation date and backed the date 30 days and put it on my Outlook Calendar two years ago and successfully cancelled my service as of March 31st!

Yay!

I'm free! Now they are calling us at all hours of the day to solicit our business but I will soon put a stop to that.

Monetary Loss: $7956.

Location: Brigantine, New Jersey

Reply by Vivint

Vivint thanks this customer for sharing their experience. The monitoring agreement is designed to outline our responsibilities as well as those of the customer. It also clarifies payment information and terms, as well as warranty, monitoring, and equipment information. While Vivint has standard cancellation options that are available at any time for any customer, we understand that certain situations require additional or special investigation, as such we have a team dedicated to handling extraordinary situations. We encourage anyone with questions regarding the agreement or their cancellation options to get in touch with our Customer Loyalty team.

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