Vivint Complaints and reviews

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Industry: Home Security
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  • 126 issues resolved
  • 6 testimonials
  • 35209 since May 18, 2012

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Vivint
Main address: 4931 North 300 West 84604 Provo UT
800-216-5232, 888-567-2527, , http://www.vivint.com/support/technical/contact
Vivint reviews, Vivint complaints, read Vivint reviews, find Vivint reviews, Vivint scam reports
  • 126 issues resolved
  • 6 testimonials
Had an experience with Vivint?
Submit review ›

Testimonial

  • Jun 11, 2013
  • 139

OMG how I love my Vivint. Twice I have had other companies knock on my door to sell their products; each time I say "unless your with Vivint, I don't want it." I love the feeling of security, your response time, that I can get a real person anytime I call day or night and your always willing attitude. I have had Vivint for over two years and wouldn't change a thing. Bridgette G., Upper... Read more

Testimonial

  • May 19, 2013
  • 104

I love my system! It is so easy to operate, and it's wonderful to be able to operate from virtually anywhere! Also, since it is wireless, they didn't need to drill a lot of holes, run and hide a bunch of lines, and there is nothing for the bad guys to cut like in the movies! Seriously, though, I feel so much better knowing what is going on in my home when I am not there. It is also... Read more

Testimonial

  • May 11, 2013
  • 445

"I have had an alarm system since the late 1980s. I have seen many companies come and go, and seen monitoring prices continue to rise with very little benefit other than some unconfirmed belief that if someone tried to break into my house, or if it caught fire, there would be a quick response from the police and the fire department. Then I got Vivint, and all that changed. Now I have complete,... Read more

133 reviews found
Show first:

  • Feb 05
  • Cancelation Form
  • 23

Vivint thanks this customer for their feedback and for taking the time to share their experience with PissedConsumer. We understand that not every product fits every lifestyle and we apologize for any inconvenience or frustration caused on our behalf. Our records reflect that this customer's refund is currently being processed- we are working closely with our accounting team to ensure that... Read more

Was this review helpful? 1 0

  • Jan 23
  • Vivint Alarm System
  • 26

Vivint thanks this customer for their feedback and for taking the time to share their experience with PissedConsumer. We strive to ensure each interaction with our company is a positive one and our records reflect that this customer’s issues have been rectified since the filing of this complaint. Should any additional questions or concerns arise, our award-winning Customer Care team is available... Read more

Was this review helpful? 0 0

  • Dec 08, 2013
  • Louisville, Kentucky
  • Text Messaging List
  • 26

Vivint thanks this individual for taking the time to file a complaint with PissedConsumer. For security reasons, corporate personnel are unable to alter the notification settings of customer accounts. The aforementioned notification preferences are set online through Go!Control Web Access and Customer Care Professionals are only able to access a read-only version of this website. We encourage... Read more

Was this review helpful? 0 0

  • Nov 01, 2013
  • Killeen, Texas
  • Contract Cancellation
  • 79

Vivint thanks this customer for their feedback, and for taking the time to share their experience with PissedConsumer. Before any customer enters into an agreement with Vivint, and prior to the installation of any equipment, the customer must complete a telephonic Pre-Installation Survey with Vivint’s Data Entry Department. If a customer does not pass the Pre-Installation Survey, Vivint will not... Read more

Was this review helpful? 0 0

  • Oct 14, 2013
  • Sensor Repair
  • 70

Vivint thanks this customer for taking the time to share their experience via PissedConsumer. We place great value on their feedback and are committed to reaching a resolution which will provide mutual satisfaction. It is extremely important to Vivint that each customer have a fully-functioning system. All Vivint installed equipment is warranted for the life of the agreement. This subscriber is... Read more

Was this review helpful? 0 0

  • Sep 24, 2013
  • Fort Worth, Texas
  • Burglar System
  • 125

Vivint thanks this individual for their feedback and for taking the time to submit a review with PissedConsumer. We ensure each customer is aware of the terms of their agreement, both in writing and during required telephonic pre- and post-installation surveys. We apologize for any misinformation and for any financial hardship this customer may have encountered. According to our records, this... Read more

Was this review helpful? 3 6

  • Sep 23, 2013
  • Contract Cancellation
  • 98

Vivint thanks this subscriber for their feedback and for taking the time to submit a review with PissedConsumer. Each customer takes telephonic surveys prior to and following installation to ensure they understand all aspects of their agreement. During the aforementioned surveys, customers are asked whether or not they have been provided with and educated on their notice of cancellation and... Read more

Was this review helpful? 3 2

  • Sep 19, 2013
  • Broken Device
  • 83

Vivint thanks this individual for their feedback and for taking the time to file a review with PissedConsumer. We ensure all customers are aware of the terms of their agreement both in writing, and during required pre- and post-installation surveys. Vivint provides military cancellations to personnel reporting for active duty outside of our service area or moving into base housing upon receipt of... Read more

Was this review helpful? 0 7

  • Sep 16, 2013
  • Service Cancellation
  • 89

Vivint thanks this customer for their feedback and for taking the time to submit a review with PissedConsumer; we have been honored to protect their home and family thus far. The account in question has been cancelled effective September 16th and a refund for the payment erroneously invoiced is currently being processed. Should there be any additional questions or concerns, we are available... Read more

Was this review helpful? 2 0

  • Sep 07, 2013
  • Setup Fee
  • 93

Vivint thanks this customer for taking the time to share their feedback through PissedConsumer. Each customer takes surveys with a corporate agent prior to and following installation to confirm crucial account information. A portion of the pre-installation survey verifies that customers are aware that any installation fees and the first month's service fee are due. Customers are also asked... Read more

Was this review helpful? 5 1
 
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