Vitalchek Complaints and reviews

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  • 257 complaints
  • $18,232 claimed losses
  • $71 average
  • 11077 since Apr 14, 2008

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Vitalchek
Main address: PO Box 933 45401 Dayton Ohio
1-800-831-2578, ,
Vitalchek reviews, Vitalchek complaints, read Vitalchek reviews, find Vitalchek reviews, Vitalchek scam reports
  • 257 complaints
  • $18,232 claimed losses
  • $71 average
Had an experience with Vitalchek?
Submit review ›
257 reviews found
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  • 2 days ago
  • Birth Certificate
  • 4

We've been trying to get my husband's birth certificate for a month. If vitalchek relied on humans with some intelligence vs. most everything automated (incl. employees' responses) we'd have it by now. We've been repeatedly asked to resubmit documents. When we did get an employee to make a manual change, and we were told it fixed "the problem" it really didn't. They cancelled the order! When my... Read more

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  • Apr 01
  • Vitalchek Birth Certificate
  • 3

I was born abroad on a military base in Germany. I sent Vitalchek a $170.00 check with a notarized request. So far its been 41 days and I have not received any communications from them aside from a charge. Today I called and they told me to call the agency that is in charge of my request. I called and received a couple of phone numbers to call for the born abroad agency that are no longer in... Read more

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  • Mar 05
  • Vital Records Certificates
  • 8

After a one month response time and four calls to customer service I have asked for a complete refund of all fees paid. The customer service representatives were curt, responding did you pay the extra fees for expedited return? After the time of one month from request of services. I still have not received the requested documents. At no time was I treated courteously or respectfully. As a... Read more

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  • Mar 04
  • New York City, New York
  • Vital Check
  • 11

Wanted to get a copy of a BC to use for travel. I was directed to Vital Check by the Marin County website. I entered my information and CC info. Once I submitted, there was a pop-up that "additional information is required" They wanted me to fill out a form and take it to the Registrar in Marin County, have it notarized and then pay for the BC. I wanted to use Vital Check for the ease of... Read more

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  • Feb 05
  • Hana, Hawaii
  • Birth Certificate Service
  • 3
  • 11

I ordered my birth certificate for a job and went to Vitalchek. I paid the fee plus expidited service and ups return service for 55$ it took 12 weeks to get a referal letter that they don't handle adoptees in calif. but the kept the fee.but they sent me info for vital records calif to get a copy. There is no where that says they do not do this service. Then sent the referal letter to vital... Read more

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  • Jan 22
  • Altadena, California
  • Marriage Certificate
  • 1
  • 28

I purchased a marriage certificate through Vitalchek because I didn't want to visit the records office for direct purchase, or a notary's office for mail purchase. But now I hope I had made a difference choice. 12 hours after I made my purchase ($15 for the certificate, and $12.95 convenience fee), I was told by email that I must submit a form of agreement that needs to be notarized. That means,... Read more

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  • Dec 30, 2013
  • Medford, Oregon
  • Birth Certificate
  • 4
  • 43

I ordered a birth certificate from this company (i have my mothers last name), and they sent me the birth certificate with me having my fathers last name. so the birth certificate is incorrect WHICH THEY WOULD'VE KNOWN IF THEY LOOKED UP MY BIRTH RECORDS WHICH IS SOMETHING THEY SHOULD BE DOING?! TO SEE WHAT MY CORRECT NAME IS. AND NOW THEY WONT ISSUE ME ANOTHER BIRTH CERTIFICATE WITH MY CORRECT... Read more

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  • Dec 11, 2013
  • Eatontown, New Jersey
  • Birth Certificate Service
  • 26

April is the Supervisor and was very rude, sarcastic, deceitful, and unhelpful on the phone. I cancelled my order on 11-25-13 and after that I was charged not once but TWICE after the order was cancelled. They advertise Rush Delivery in 1-2 days, but I wouldn't count on it or pay for it. They didn't even contact me to tell me there was a problem with my ID until almost a month later. So what... Read more

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  • Dec 05, 2013
  • Service
  • 26

ORIGINALLY I WAS TOLD 10-15 DAYS AND ONCE I PAID AND WAITED 15 DAYS I CALLED TO SEE WHERE MY ORDER WAS, THEY TOLD ME THAT IT WAS NOW GOING TO TAKE 35-45 DAYS!!! I WENT DOWN TO THE STATE DEPT AND GOT MY BIRTH CERTIFICATE IN TWO DAYS FOR $10. DONT EVER USE THIS COMPANY, THEY DO NOTHING, THEY LET YOU SIT AROUND AND WAIT AND DO NOT NOTIFY YOU THAT ITS GOING TO TAKE THREE WEEKS LONGER THEN ORIGINALLY... Read more

Was this review helpful? 1 0

  • Nov 22, 2013
  • Buffalo, New York
  • Birth Certificate
  • 26

It has been over a month. I've spoken to 4 representatives who gave conflicting information. All of them lied saying the certificate was in the mail or that I'd get a refund. No refund! No birth certificate in sight. DO NOT EVER USE THIS SERVICE!!! Contact the county where you were born. You will save yourself money and time. I wish I had known. Obviously Vitalcheck pays to appear first in... Read more

Was this review helpful? 1 0
 
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