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Ridiculous!!!!! This company is such a scam!!! Actually sent me a bill for the technician they sent out!!!!!!!!!!!!!!!

Here's how it goes. You call your claim in and they use trapping techniques to get you to say something that disqualifies you from relieving a claim... i.e. "was the scratch on the surface or beneath the surface?"

After numerous questions like this they get to the end and say something like this- "thank you for your time, but because you stated X to question #34, you are denied a claim."

After learning their system, I filed a different claim on a different problem with my furniture. This one I passed! However, after the technician came out and fixed it, they sent me a bill for the repair costs and stated I reported false information.

Ashley furniture luckily is giving me a prorated refund of my warranty. Im still filing a report with the better business bureau...

Location: Dekalb, Illinois

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Guest

Please dont buy ultra shield leather protection. I bought furniture in Diamond furniture.

They asked me to buy the leather protection.now the leather is going away.

when I called the ultra sound the lady asked me several question and finally she said that it will not cover. so my advice is not to buy the leather protection from ultrasound.

Guest

Maybe they sent you a bill because after you learned the system you lied on question #34 #just saying.

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