Tracfone Complaints and reviews

Tracfone reviews, Tracfone complaints, read Tracfone reviews, find Tracfone reviews, Tracfone scam reports
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  • 473 complaints
  • $89,246 claimed losses
  • $189 average
  • 20016 since Jan 31, 2008

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Tracfone
Main address: 9700 N.W. 112th Avenue 33178 Miami FL
1-800-867-7183, ,
Tracfone reviews, Tracfone complaints, read Tracfone reviews, find Tracfone reviews, Tracfone scam reports
  • 473 complaints
  • $89,246 claimed losses
  • $189 average
Had an experience with Tracfone?
Submit review ›
473 reviews found
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  • Apr 17
  • Tucker, Georgia
  • Money Back Guarantee
  • 3

Bought a new tracfone over a month ago. It did not work properly so I returned it and eventually they sent me another one. This one also didn't work properly. I have spent hours on the phone with reps in the Phillipines who are very difficult to understand. I asked to return this phone with the money back guarantee they offer if returned within 3o days. I was told there was no money back on... Read more

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  • Mar 18
  • Torch Lake Township, Michigan
  • Lost Service
  • 1
  • 16

Both phone have over 100 min and 90 days of service but can't make calls. On the land line for 1.5 hrs with agent and "supervisor" with no results, cannot understand agent accent, rude and lots of "dead" air in between questions, I can see the tower from my location yet they say my location has poor service on the map. Told me to buy a new phone. Bullsh%#@ customer service every time I have to... Read more

Was this review helpful? 1 0

  • Feb 14
  • Greenville, Delaware
  • Defective Phone
  • 11

New Tracfone and old tracfone now do not work as old was deactivated to activate new! but new was defective. After spending 7 hours on a human-less customer service center in Manila, and finally getting thru to humans, issue could not be solved so I requested to a) reactivated old tracfone which was working, b) refund defective new tracfone LG840 G which did not pick up service in same area as... Read more

Was this review helpful? 1 0

  • Feb 10
  • Land Line Phone
  • 11

The phone works when I am not inside my home. I questioned this problem last year and no one was able to find out what is the problem. I only used my phone when I was not home. Recently during an ice storm I lost the use of my land-line phone but could not rely on my Tracfone. I am a senior citizen who would have to stand outside to make call. I was not satisfied with the attitude of the... Read more

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  • Feb 08
  • Traveling Trackfone
  • 12

My mom had a tracfone for use while traveling. I bought her a more modern one, which came with a bad sim card. They sent a replacement card which required activation. While doing that, they changed her phone number. I spent five hours on the phone with an assortment of the most incompetent liars I've ever run across. I was 'accidentally' disconnected, told that the correction was being made... Read more

Was this review helpful? 0 0

  • Feb 05
  • Odessa, Texas
  • Straight Talk Phones
  • 1
  • 11

I ordered one phone from straight talk. The lady mistakenly ran it thru twice and they sent and charged me for 2 phones.I had paid bills just after the order. This mistake is going to cause a domino effect on my bank account of checks bouncing. As we all know this brings fines and charges could end up w/utilities being shut off ect....ect.All I wanted was a letter from them to take to the bank... Read more

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  • Feb 02
  • Pahrump, Nevada
  • Samsung Phone Activation
  • 17

I bought a Samsung S380C from their website since I had to cancel my other prepaid service due to budget restraints. TracFone was much cheaper than my previous prepaid carrier. The phone arrived and I activated it, had no problems other than awful signal reliability due to Verizon being bad in my area. So I bought another new phone elsewhere and activated it but did not bother to port my first TF... Read more

Was this review helpful? 0 0

  • Jan 21
  • Winchester, Virginia
  • Customer Service
  • 3
  • 17

Moving my phone number from old tracfone to new. Should have been easy from the website. Had issues though that required a customer service call to a country which does NOT have English as their primary language. I had to have them repeat what they said dozens of times. Long story short, after 2 hours on the phone with them, they had to mail me a replacement SIM for the new phone since... Read more

Was this review helpful? 2 0

  • Jan 08
  • Technical Service
  • 1
  • 16

I wrote a complaint titled "TracFone 'impregnated' a disabled poor person, me." My niece finally talked me into trying again and with a higher line phone, though I would not move up to the higher grade smartphones TracFone offers. I never should have listened to her. It was the same nightmare as before, TracFone couldn't make it work, I had to ask four times to talk to someone else because I... Read more

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  • Dec 23, 2013
  • Warner Robins, Georgia
  • Mobile Internet
  • 1
  • 29

When online for 4 minutes started out with 114,when I got offline I was down to 51 minutes..did not download or anything...just went on line! Called customer service and they told me there was nothing they could do..that they don't set the prices for web browsers...the customer service lady refused to give me her supervisors name or number,it sounded like it was one of those services out of India... Read more

Was this review helpful? 2 0
 
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