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I recently placed an order online with ToysRus to pick up at the store. The process was great fast and easy.

The store pick up part was horrible! All the employees that "helped" me had terrible attitudes. When they brought me my order they gave me a wrong toy. I told the girl it was the wrong item and all she said was, "oh really well you can go look for it yourself and if we have it we will trade it for you." She did not even tell me where I could find my item, the whole point I did the online/ pick up at the store thing was too save time.

I actually wasted my time looking for this toy that I didn't find. When I went back to the customer service desk they made me get in line again for another 25 min and when I told one one of the other girls she just said " okay so you want to return" in a very RUDE tone.!

I have never been treated like that anywhere it's very upsetting. I always do all of my shopping at ToysRus and I've never had any problems until now.

Location: Los Angeles, California

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