ThermoSpas Hot Tubs - Parts replacement
I needed parts for my Olympian Hot tub which is falling apart. I contacted ThermoSpas and was told to send pictures of parts.
I sent the photos and waited for 2 days with no response. I then spoke to the parts manager and was assured I would have the parts list and prices the following day. 2 days later no response. I left multiple voicemail messages for the manager and requested either a call or an email.
I also left messages with operator.
2 days later I haven't even received a courtesy phone call. This is the type of customer service that has warranted the complaints that Thermo Spas has received.
Location: Atlanta, Georgia
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