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I needed parts for my Olympian Hot tub which is falling apart. I contacted ThermoSpas and was told to send pictures of parts.

I sent the photos and waited for 2 days with no response. I then spoke to the parts manager and was assured I would have the parts list and prices the following day. 2 days later no response. I left multiple voicemail messages for the manager and requested either a call or an email.

I also left messages with operator.

2 days later I haven't even received a courtesy phone call. This is the type of customer service that has warranted the complaints that Thermo Spas has received.

Location: Atlanta, Georgia

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