Thermospa Complaints and reviews

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Industry: Beauty Centers and Spas
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  • 141 complaints
  • $258,939 claimed losses
  • $1,836 average
  • 18222 since Apr 23, 2008

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Main address: 155 East Street 06492 Wallingford CT
1-800-876-0158, ,
Thermospa reviews, Thermospa complaints, read Thermospa reviews, find Thermospa reviews, Thermospa scam reports
  • 141 complaints
  • $258,939 claimed losses
  • $1,836 average
Had an experience with Thermospa?
Submit review ›
141 reviews found
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  • Jan 01
  • Tub
  • 1
  • 58

I have had 2 other tubs in the last 25 years this is the 3rd tub. and i use them 8 to 10 times a week. the first thing is the step in . you step on a moving piece of plastic then down at least 16 to 18" to the first step. we were not informed of this. fun from the slippery deck. I can see a law suite ***. it only has one seat that is conformable. the air bubbles are placed wrong they will blow... Read more

Was this review helpful? 3 1

  • Dec 21, 2013
  • Goodlettsville, Tennessee
  • Sales Tactics
  • 1
  • 153

The real thermospas went out of buisness there a Mexico made spa now owned by whirlpool. The sales tactics at of a car sales man. They hit me with a 12,347.00 price for a3 person spa. Then told me if I would write a letter about how much I love there spa. They would knock off a lot of money. This goes in there book to show there future customer. FAKE REVIEW BOOK. They lowered the price to 9000.00... Read more

Was this review helpful? 1 4

  • Dec 12, 2013
  • Positive Experience
  • 5
  • 164

My wife and I purchased a Hot Springs spa years ago, and we had nothing but problems with it. So we thoroughly researched several other hot tub companies, and were thoroughly impressed with Thermospas. Their superior warranties and quality of construction is what sold us. We also loved the fact that they custom build every spa. We chose a five person Park Avenue spa with 5 pumps and 118 jets.... Read more

Was this review helpful? 5 5

  • Dec 02, 2013
  • Nothing Tub Was Great
  • 1
  • 204
ThermoSpas Customer Service

Purchased a tub several months ago after requesting more information from their website. Sales rep came out and helped us figure out where to place the tub and which one would be the best for us. A few weeks later, we had the tub installed and it worked great this summer. We did have one question about how the jets were supposed to work, we called our sales person and he directed us to ThermoSpas... Read more

Was this review helpful? 1 2

  • Nov 15, 2013
  • Atlanta, Georgia
  • Thermospas
  • 164

I needed parts for my Olympian Hot tub which is falling apart. I contacted ThermoSpas and was told to send pictures of parts. I sent the photos and waited for 2 days with no response. I then spoke to the parts manager and was assured I would have the parts list and prices the following day. 2 days later no response. I left multiple voicemail messages for the manager and requested either a call... Read more

Was this review helpful? 2 2

  • Oct 21, 2013
  • Thermospas Hot Tub
  • 2
  • 213

We bought a Thermospa hot tub, and only used it a couple times. After the first time we set in it and returned a day or two later, I opened it up and the head rest was floating in it. We called and a worker came out and glued them back. Then we had them out for another time, for a different reason and now the plastic jets or coming out of it. You would think that a 16 thousand dollar hot tub... Read more

Was this review helpful? 2 4

  • Aug 21, 2013
  • Thermospa Park Avenue Executive Model
  • 1
  • 366

I am writing this letter because I bought a “Park Avenue –Executive” model hot tub. After it was delivered and I used it for about 1 yr, I needed some routine service done to the tub. After the servicing on the tub was completed and unbeknownst to me, the service man started cutting into the shell of the hot tub with a hacksaw. When I inquired what he was doing, he said the filtering canisters... Read more

Was this review helpful? 7 22

  • Aug 13, 2013
  • Newark, New Jersey
  • Hot Tub
  • 440

Purchased a nice expensive supposedly top of the line hot tub with extras and was told of the fantastic warranty and customer service as well as many other benefits and have had nothing but problems! The people you talk with at their customer service are rude and not helpful at all. I have sunk more money in repairs than it is worth. The only nice person was the repairman who came to my house... Read more

Was this review helpful? 6 0

  • Aug 12, 2013
  • Dunellen, New Jersey
  • Thermospa Tub
  • 294

from day 1 i have had nothing good come from this company!! when the hooked up my tube and filled it and left it did not work first day!! then it took them 7 try to repair it ok a year later the shell got bubbles in it 4wks later it was replace noe 5yrs later i come home to find the upper lip brocken I called them and its not a warrenty iteam go figure and they dont make the parts any more they... Read more

Was this review helpful? 2 0

  • Jul 13, 2013
  • Napa, California
  • Thermospa Park Avenue Hot Tub
  • 3
  • 517

I was suckered into purchasing a $20,000.00 hot tub via a salesman that kept talking me into more and more items claiming I would need including 2 sets of stairs that a friend could have built just like the ones I paid over $300.00 each, for no more than$50.00 for both sets. The radio NEVER worked and each time I needed to have the tub looked at to be fixed for several various issues (continual... Read more

Was this review helpful? 7 3
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