THE ROOMSTORE Complaints and reviews

THE ROOMSTORE reviews, THE ROOMSTORE complaints, read THE ROOMSTORE reviews, find THE ROOMSTORE reviews, THE ROOMSTORE scam reports
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Industry: Furniture and Decor
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  • 362 complaints
  • $230,644 claimed losses
  • $637 average
  • 12073 since Jul 16, 2007

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THE ROOMSTORE
Main address: 12501 Patterson Avenue 23238 Richmond VA
(866) 287-3203, , websales@roomstore.com
THE ROOMSTORE reviews, THE ROOMSTORE complaints, read THE ROOMSTORE reviews, find THE ROOMSTORE reviews, THE ROOMSTORE scam reports
  • 362 complaints
  • $230,644 claimed losses
  • $637 average
Had an experience with THE ROOMSTORE?
Submit review ›
362 reviews found
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  • Dec 04, 2013
  • Phoenix, Arizona
  • Couch Delivery
  • 19

What a nightmare! Ordered 10-16-13 with a requested delivery date of Nov 3rd. Have given me "next week" promises because sofa wasn't available. I had company coming the 14th of Nov. and since I moved to this house on Nov 1st I assumed this was a good delivery request. Well they sent over the love seat and ottoman in mid-Nov but at the end of Nov, I said to take these pieces back since now... Read more

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  • Nov 16, 2013
  • Waldorf, Maryland
  • Refund Issue
  • 41

Last summer, my husband and I built a brand new home for our family of 5 which includes 3 young children. We spent over $5500.00 dollars of furnishing for this brand new home the day of settlement. We payed in Full for our furniture from our checking accounts using 2 different cards and 2 different accounts ONLY days before the doors closed at the Waldorf, Maryland location of the Roomstore. As... Read more

Was this review helpful? 0 1

  • Sep 29, 2013
  • Living Room Set
  • 22

I weigh 150 pounds. I was the only person that sat on the couch. I am very "fussy" about keeping my furniture nice and clean. I never put my shoes on the couch, etc. After a month, I noticed the fabrics in the furniture began separating. Within 2 months, a hole developed. I filed a claim because I bought the warranty. The store did not honor the claim because they said, "the fabric should not... Read more

Was this review helpful? 0 0

  • Aug 15, 2013
  • Livingroom Set
  • 2
  • 45

I placed a livingroom set on layaway for my new house I was about to purchase and when I went back to pay on it again the store was closed and no one had notified me to tell me they were going out of business. when I went on the website it showed where you had to fill out paper work and show proof of making a purchase and send it to the address that was provided and they would get back in... Read more

Was this review helpful? 1 0

  • Jul 10, 2013
  • Phoenix, Arizona
  • Living Room Set
  • 1
  • 56

I purchased a living room set and a dining room set just recently for about $2000. I paid to have BOTH sets treated with a Scotch-guard type of product. When the furniture is delivered, all is well. After a couple of days, I notice some pretty bad stains on two of the dining room chairs. When I drip some bottled water on them, it soaks right in so I know they were not treated. Now is when it gets... Read more

Was this review helpful? 2 0

  • Jun 21, 2013
  • Mesa, Arizona
  • Ashley
  • 53

I have had problems with this company. I wouldnt let my dog lay on anything from this company. However I found an awesome funiture place that is cheaper than the room store and better deals on ashley furniture. It is in Tempe Arizona The Name is FURNISH 123. www.furnish123az.com. it is owned by husband and wife. Check The Website you will see. I wish i had found this place before i went to the... Read more

Was this review helpful? 0 2

  • May 28, 2013
  • Cockeysville, Maryland
  • Dining Room Set
  • 43

Purchased dining room table and chairs on 5-2-13. The table had a broken leg (part that attaches to table). Returned to store. Was told to take a picture. I brought the leg to the store. They kept it. Was then told by Tucker Mathis to come back a couple of days later, they would check warehouse. I did, was then told they had to order and come back on Monday(Memorial Day).Stopped by store on... Read more

Was this review helpful? 0 0

  • May 21, 2013
  • 71

Never had any bug problem in six years of living in my apartment. Bought a new recliner from THE ROOM STORE located in Mesa Arizona on Southern. After I had the recliner a little over a month, I started getting bug bites, identified as bed bug bites. Pest control, as well as I, could not find any evidence of bed bugs on my bed or box springs, or baseboards, or any where else in my bedroom.... Read more

Was this review helpful? 0 0

  • Apr 15, 2013
  • Baltimore, Maryland
  • Foam Mattress
  • 1
  • 63

i purchased a twenty year warrenty for my mattress it is a tempure pedic needs to be replaced their is no number to call ! also the bed it self broke and a month later a door broke off. i want my money back and their is no one to contact for my terriable customer service i would rate this company with a f- . try calling the number on the back of the card it says out of service how convient is... Read more

Was this review helpful? 3 0

  • Mar 25, 2013
  • Phoenix, Arizona
  • 3
  • 141

purchased a living room set from the roomstore on 3/23/2013 Ricky Pitts was the sale man Ricky waved the delivery fee which was very nice however we decided to pick it up when we returned the sofa and love seat they were different colors so I called and I was told WE had to return the love seat and they would trade them out, the customer service then went down the drain I was shocked that I was... Read more

Was this review helpful? 4 6
 
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