Tempurpedic Complaints and reviews

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  • 161 complaints
  • $10,260,148 claimed losses
  • $63,728 average
  • 74938 since Jan 26, 2008

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Main address: 1713 Jaggie Fox Way 40511 Lexington KY
800-821-6621, 800-753-1130, 888-811-5053, , customer.service@tempurpedic.com
Tempurpedic reviews, Tempurpedic complaints, read Tempurpedic reviews, find Tempurpedic reviews, Tempurpedic scam reports
  • 161 complaints
  • $10,260,148 claimed losses
  • $63,728 average
Had an experience with Tempurpedic?
Submit review ›
161 reviews found
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  • Mar 24
  • London, London
  • Tempur Pedic Mattress
  • 3
  • 10

We have bought our Tempur Pedic mattress from House of Fraser, London, less than a year ago for 1500 GBP (£). We have followed the instructions, our mattress was on slates and due to its weight our bed collapsed. Well this is when we noticed the bed started developing mold and it was wet. Since we have a 15 years warranty we called the retailer. They asked for pictures as evidence which we sent.... Read more

Was this review helpful? 1 2

  • Mar 01
  • Cloud Luxe Matress
  • 1
  • 33

Had this bed for a two years and now my lower back is screwed, possibly permenantly. I never knew I could have such sore muscles in my rear end and hips and the tension has now made my knees sore when I walk. It's from sleeping in what has felt like a saggy hammock for two years. This bed was 5 thousand dollars so I was stuck with it. They wouldn't exchange it. Big fat expensive lesson... Read more

Was this review helpful? 1 0

  • Jan 12
  • Los Angeles, California
  • Mattress
  • 1
  • 53

I have been complaining about pain form the mattress for a long time. The pain is getting worse. There are time that the pain wakes me up at 4Am and I cannot go back to sleep. I am 70 years and though I had bough my retirement bed. I have contacted and one lady was greacious but I spoke to a rep and he was very insensitive to me. I have spent over 5,000 dollars and so disappointed. I went... Read more

Was this review helpful? 3 1

  • Jan 09
  • Mattress
  • 9
  • 144

I bought a Tempurpedic bed delivered and from the moment they unwrapped it, the odor was sickening and started to effect me with sneezing stuffy nose and head aches. They told me this is normal. I tried to be patient with it, and did as they asked, walked on it, left heavy objects on it, washed the cover, washed my sheets etc, nothing helped. After 5 months they said ok we'll replace it, because... Read more

Was this review helpful? 5 0

  • Jan 07
  • Stroudsburg, Pennsylvania
  • Mattress
  • 2
  • 167

My wife and I got a tempurpedic cloud because we were tired of waking up with back pain from the 15 year old mattress we had currently owned. We had seen the commercials and every thing seemed to point to the cloud and a way to end back pain. Since this was going to be a long term investment we decided to go with, what we thought was, the best option. We made a very costly mistake. I still... Read more

Was this review helpful? 8 0

  • Jan 05
  • Westland, Michigan
  • Mattresses
  • 1
  • 159

We bought our first bed about 7 yrs ago, a king size. After about 3 yrs, there were dents, one on each side. I wrote the company. They told me to put the mattress on the floor then measure depressions. We cant do that. I then started a series of surgeries so hubby got me a queen size that I could adjust to help ease pain. After 2 yrs, it had a depression so bad I couldnt roll over because of... Read more

Was this review helpful? 1 1

  • Dec 30, 2013
  • Saint Louis, Missouri
  • Mattress
  • 1
  • 154

We have a 9 yr old Tempur-pedic that is like sleeping on a rock. We have tried more than once to get some kind of resolution from "customer service" but trying to get our 25 yr warranty honoured seems to be impossible. Frustrated and tired of sleeping on a mattress that causes us a lot of back pain, instead of preventing it like the ads claim. It was soft and "conformed to our bodies" for... Read more

Was this review helpful? 1 0

  • Dec 17, 2013
  • Bolingbrook, Illinois
  • Temperdic Mattress
  • 1
  • 197

We bought a temperdic mattress 7 years ago . It developed depressions where we laid. Read all of the complaints about getting no support about the 10 year full replacement. I took the necessary pictures. Did the quarter measurement and waited. Thinking, after reading the bad reviews that they would not honor my warranty, I started to look for a replacement mattress. To my surprise, they honored... Read more

Was this review helpful? 5 0

  • Nov 28, 2013
  • San Jose, California
  • Tempurpedic Mattress
  • 1
  • 122

ALERT! Tempur-pedic foundation defect! We have received THREE sequential Tempur-pedic queen 5” foundation replacements in 2013, all with defective ribs or horizontal wood strips. One or both dislodge from the frame, making the foundation unstable. If you hear a creaking noise in your Tempur-pedic foundation, check for a broken rib by running your hand along the side rail. If the rib or slat has... Read more

Was this review helpful? 0 1

  • Nov 22, 2013
  • Montrose, Colorado
  • Mattress
  • 1
  • 166

I have joint pain and back pain and tossing and turning and thought it was me getting older and getting arthritic and got to wondering if it the temperpedic bed and thought I will see if anyone else is complaining about this bed and searched online and found all these complaints and now I am thinking this is what is causing all my problems and I believe it is, thank you pissed consumer for... Read more

Was this review helpful? 1 0
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