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Subway - Bait and switched

Company Subway
Product / Service Rewards
Category Snack Bars and Fast Food, Bars
Views 56
Monetary Loss
$30
 

Promotions are run monthly and the company promotes you get a subway card as a loyal customer to get future rewards. They don't tell you that stores take advantage of their loyal customers by encouraging them to use their card when making promo purchases.

You get deducted the full amount of points not the lower price and the store gets paid on that item at full price.

Not the way to treat loyal customers and keep them.

Customer service will not help. They say each store runs their business as they wish. If you get bet on something don't use it.
No one likes being taken advantage of and its not the money its the idea of being mislead.

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Dec 16, 2013 
Ummm promo card...my subway does not use them or even have them. I eat there a few times a week being i work next door, ours just gives extrra coupons to our employees
Reply to un

Dec 16, 2013  from Huber Heights, Ohio
As a Subway store manager we can not help how the system works I usually ask the customer are you sure you want to use the points for the sub on sale most of the time they say yes and as far as getting that money back we don't its a loss if you don't go to the same store..same with coupons subway does NOT reimburse anything thats free or cheaper which in turn franchisees lose money..like $5 foot long my store alone lost $5000 in a the month of September and that's a lot!
Reply to Jeremy

Dec 03, 2013  from Sioux Falls, South Dakota
A lot of stores do that (force you to burn up reward points and then charge the regular price on sale items).....so much for loyalty rewards. Eat elsewhere....that is if you can find some place that does not run a similar scam
Reply to LTCC
 

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