Suburban Propane Complaints and reviews

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  • 16 complaints
  • $2,421 claimed losses
  • $151 average
  • 907 since Sep 03, 2009

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Suburban Propane
Main address: One Suburban Plaza, 240 Route 10 West 07981-020 Whippany NJ
1-800-PROPANE (1-800-776-7263), , https://www.suburbanpropane.com/contact/
Suburban Propane reviews, Suburban Propane complaints, read Suburban Propane reviews, find Suburban Propane reviews, Suburban Propane scam reports
  • 16 complaints
  • $2,421 claimed losses
  • $151 average
Had an experience with Suburban Propane?
Submit review ›
16 reviews found
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  • Mar 26
  • Syracuse, New York
  • Propane Delivery
  • 3

I had called the office and spoke with management regarding my trying to use up the fuel in our tank and downsizing to a smaller tank. The truck came one day when I was not home and refueled me, even though I specifically sent the driver away a few days before. I have been consistently been sent bills for the fuel I still have not used, and now am being sent letters that if I don't pay the... Read more

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  • Mar 24
  • New Bremen, Ohio
  • Automatic Filling Plan
  • 10

Wake Forest NC. We have the automatic filling (propane) plan. I noticed that our tank was getting low and thus called Suburban Propane to schedule a delivery. The customer service representative, stated that we shouldn't be almost out as we are on an automatic delivery schedule. Hmm.....good point...I stated...so why are we almost out? No problem advised the rep. we will have someone out there... Read more

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  • Feb 22
  • Orlando, Florida
  • Propane Delivery
  • 18

I got a delivery of 69 gals of propane on Dec 27 and was at home until Dec 30. The propane only serves to fuel my propane fireplace logs. I used is very little and only for brief periods in the morning before I left. I have been in FL since Dec 31 and the logs are turned off. The person who watches my house found a bill for 96 gals delivered on Feb 7. Suburban Propane in Hiawassee GA says they... Read more

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  • Feb 20
  • Plymouth Meeting, Pennsylvania
  • Oil Delivery
  • 11

My previous oil supplier, Farm and Home Oil, was bought by Suburban Propane. I had to beg for an oil delivery prior to Christmas after the service tech at my house for preventative maintenance said I was down to 1/8 of a tank. All kinds of excuses - weather (sunny and 30 degrees - what's the problem), driver shortages, etc. Finally was delivered on Christmas Eve day. Then, ran out in January... Read more

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  • Feb 10
  • Philadelphia, Pennsylvania
  • Propane Delivery
  • 12

I am on automatic delivery. Twice I have run out of propane. Both times I called a week before and they still never delivered my propane. I have to call at least ten times before they come out. They are the worst company I have ever dealt with. I called this morning and they took the trucks off of the road because of one inch of snow. My kids didn't even have a school delay and they still didn't... Read more

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  • Jan 27
  • San Bruno, California
  • Propane Gas Supplier
  • 17

I called last week to get a propane delivery. After waiting on the phone for 20 min, I finally got someone on the phone (Kelly). I told Kelly I had 15% of my propane left and needed a delivery. She said a driver would be in my area the next day (Friday) but had a full docket and would not be able to deliver any propane. She assured me I had enough for the next week because they would not be... Read more

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  • Dec 11, 2013
  • Olathe, Kansas
  • Propane Gas
  • 1
  • 38

Suburban Propane Company HQ One Suburban Plaza 240 Route 10 West P.O. Box 206 Whippany, NJ 07981-0206 December 10th 2013 Over the course of the past 24 hours myself and my wife have had the single worst customer and technical service experience of our life. Suburban Propane's lack of response, lack of compassion and complete disregard for our family safety will not go unnoticed Effective this... Read more

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  • Dec 10, 2013
  • Temple, Pennsylvania
  • Gas Delivery
  • 1
  • 38

Suburban Propane Company HQ One Suburban Plaza 240 Route 10 West P.O. Box 206 Whippany, NJ 07981-0206 December 10th 2013 Over the course of the past 24 hours myself and my wife have had the single worst customer and technical service experience of our life. Suburban Propane's lack of response, lack of compassion and complete disregard for our family safety will not go unnoticed Effective this... Read more

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  • Aug 01, 2013
  • Budget Plan
  • 44

On budget plan, $100.00 a month. Received letter will change to $416.00 a month. Lowered to $230.00 a month which I am paying $130.00 & $100.00 weekly. Keep calling & charging interest??? I AM making effort on my SSD income. 1 year ago I moved into my mobile home had signed as new customer w/u. Wanted furnace checked out. On 10/13, 10/16, 10/18 & 10/22/12 4 technicians later said same... Read more

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  • Jul 31, 2013
  • Red Feather Lakes, Colorado
  • Tank Lease
  • 42

Purcashed a home in 2010. Cannot find any proof we transfered the tank lease. They waited until july 2013 access our property thru a locked gate and removed the tank. At this time they may not return any funds for the 350 gallons in the tank. They claim there is no connection to us and the previous owner gave them permission to pick up the tank. THEY NEVER MADE ANY ATTEMPT TO CONTACT OR MAIL US.... Read more

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