Sterling Optical Complaints and reviews

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  • 6 complaints
  • $230 claimed losses
  • $38 average
  • 222 since Feb 28, 2008

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Sterling Optical
Main address: 520 Eighth Avenue 10018 New York NY
, , http://www.sterlingoptical.com/contactus/customer_services
Sterling Optical reviews, Sterling Optical complaints, read Sterling Optical reviews, find Sterling Optical reviews, Sterling Optical scam reports
  • 6 complaints
  • $230 claimed losses
  • $38 average
Had an experience with Sterling Optical?
Submit review ›
6 reviews found
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  • Feb 13, 2012
  • Rochester, New York
  • Glasses
  • 30

About 6 months ago I purchased 2 pair of glasses for the Ithaca New York location. The sales staff misled/lied to me that the glasses come with a year warranty on frame breakage. Well they broke and when I tried to have them repaired/replaced I was told I did not in fact have warranty coverage and the entire staff at the time that I made my purchase has since been fired for "reason". Nice they... Read more

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  • Sep 01, 2011
  • Milwaukee, Wisconsin
  • Glasses
  • 32

After being told that they would honor my groupon over the phone, the manager at the Brookfield, WI store refused to honor my Groupon because I have insurance for a small portion of my glasses purchase. He claimed that the Groupon was not good with any other "offer". Insurance isn't an "offer" because insurance will reimburse the provider! Nowhere in the fine print of the Groupon was there any... Read more

Was this review helpful? 0 0

  • Apr 22, 2011
  • Rochester, New York
  • Exam
  • 1
  • 75

Sterling optical in Farmington New York has the worst customer service i have ever witnessed. I went for new contacts and after my exam they tried telling me that i would have to pay 200 dollars more then what they said when i called. This lady should mind her own business and understand that the customer is always right. Also they have a nosy blond employee that interrupted my conversation when... Read more

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  • Apr 02, 2010
  • New York, New York
  • Glasses
  • 27

Using my union insurance, I got a pair of glasses with bells & whistles for which I paid a few hundred dollars over and above the coverage, believing I'd have them for a few years. Immediately, the glasses cracked. The store replaced the lenses but the glasses cracked again soon after they were replaced and it was either pay hundreds to get new ones or do without. I'm wearing an old... Read more

Was this review helpful? 1 0

  • Nov 13, 2008
  • Milwaukee, Wisconsin
  • Prescription Eyeglasses
  • 1
  • 30

I was told I needed glasses before I could start a job. Could get in at Sterling Optical the soonest--the next day. They told me my glasses would be ready by Thursday. Well, now they might be in by Friday--depending when UPS delivers them. I'm supposed to get vision clearance before Monday. When I reminded them of their statement they'd be in Thursday,the trainer told me he tells his staff never... Read more

Was this review helpful? 1 0

  • Feb 28, 2008
  • Danville, Virginia
  • 1
  • 28

My son went to Dr. Mann's office (a part of Sterling Optical) for an exam and contacts. We were told they would be there in a couple of weeks . After two weeks, I called the office and the receptionist told me she hasn't billed the the insurance yet, but she will. Two more weeks went by and I called back, she still hasn't billed them yet, but she said she would. She also said that she... Read more

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