Steak n Shake Complaints and reviews

Steak n Shake reviews, Steak n Shake complaints, read Steak n Shake reviews, find Steak n Shake reviews, Steak n Shake scam reports
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  • 64 complaints
  • $4,821 claimed losses
  • $75 average
  • 3169 since May 09, 2008

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Steak n Shake
Main address: 36 SOUTH PENNSYLVANIA, SUITE 500 46204 INDIANAPOLIS IN
1-877-STKNSHK (1-877-785-6745), , http://www.customerpulse.net:8080/snscontactus/webfeedback
Steak n Shake reviews, Steak n Shake complaints, read Steak n Shake reviews, find Steak n Shake reviews, Steak n Shake scam reports
  • 64 complaints
  • $4,821 claimed losses
  • $75 average
Had an experience with Steak n Shake?
Submit review ›
64 reviews found
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  • Mar 10
  • Largo, Florida
  • Waitimg Time
  • 2
  • 20

Waited 30 minutes at the drive through. I asked the drive through attendant why so long. His reply was I just got here. I asked who was the manager on duty. He replied I do not know I just got here. How can you not know who your boss is????? Made me late to drop my kid off for visitation because I was trapped in the drive through. Now its going to cost me and she is going to make my life... Read more

Was this review helpful? 1 2

  • Mar 04
  • Jacksonville, Florida
  • Fast Food
  • 7
  • 36

My boyfriend and I were at the Steak n Shake drive-thru and I decided to try their Spicy Chicken Sandwich combo while my boyfriend ordered their double Steakburger combo. The drive-thru cashier told us to pull forward because the chicken would take awhile to cook. Fine. We pulled up and waited...and waited...and waited. 10 minutes later, the cashier finally comes out with our food, sans... Read more

Was this review helpful? 0 1

  • Mar 04
  • Fort Stewart, Georgia
  • Poor Management
  • 10
  • 33

Yesterday I was told to leave Steak & Shake by their General Manger due to being pissed off and letting them know it. They are new here in Savannah though I grew up with them as a kid going back into the 1960's in Florida. They were very busy as we got there right at noon time and signed up for a table, and told it would be 20 minutes or longer till we were seated. I really wanted to treat... Read more

Was this review helpful? 1 1

  • Feb 05
  • Tampa, Florida
  • Order Processing
  • 2
  • 25

On 2/4/14,11:30 PM. I visited store #82. A customer was at counter complaining that no one took his order at his table. I lucked out as they sat me close to him and they took his and my order. Food came out fast, hot and good. However there where people trying to pay their bill but no one at register. When it came my turn to pay my waitress was checking someone out. She had food that needed to go... Read more

Was this review helpful? 1 1

  • Jan 18
  • Lawrenceville, Georgia
  • Food Portion
  • 2
  • 29

If you ever want to get ripped off on burgers, Steak 'n Shake is the place to be with their paper thin meat. The burger was good and I had no problem with the service I had, I'm just very unhappy with the food portion of the meat. The toppings were fine as well if only the meat patty had more to it, I would eat here all the time. I'm sorry to say this but This will be my first and last time... Read more

Was this review helpful? 0 1

  • Jan 07
  • Cartersville, Georgia
  • Drive Thru Service
  • 33

When first arrived manger and employee on the clock were not in the store to take our order. Saw manager roll her eyes after getting our order completely wrong, when asked to fix it she got mad. I ordered the late night chicken fingers and only got three when I was supposed to get five. I also got a chili cheese foot long and it only had beans and cheese sauce, and they also put ketchup on it,... Read more

Was this review helpful? 0 0

  • Jan 06
  • No Order
  • 25

We waited 40 minutes in the drive-thru and still didn't get our food. Manager said he refunded my card but he didn't. I email steak and shake in an effort to get my refund and this is the reply I got. Needless to say, it doesn't suffice. I still don't have my refund and they evidently have no plans to refund me. "Steak n Shake's Incident Report #: 700050 Inbox x noreply@customerpulse.net 9:02 AM... Read more

Was this review helpful? 0 0

  • Jan 03
  • Personnel Practises
  • 60

In 2002, they would hire you as a Manager Trainee, then make you an offer if they like you. Fine, and there were 3 of us going through training at their St. Petersburg FL store. One had restaurant experience and was offered $30,000/yr. Another had a college degree and was offered $28,000. I had BOTH a Food Service Mgmt. Bachelor's degree from J&W, AND previous restaurant experience, but... Read more

Was this review helpful? 0 1

  • Dec 30, 2013
  • Douglasville, Georgia
  • Restaurant Service
  • 28

went to the new steak and shake in Douglasville after waiting forever for it to open. nowi can wait somemore.the waitress was good,but after my food came, there was no Ketchup,after asking for more it took10 minutes and still no Ketchup,so the guest across from my table gave mehis ketchup.asked for more silverware,but we where told they didnothave any . do you not have a dishwashingmachine?... Read more

Was this review helpful? 0 1

  • Dec 29, 2013
  • Independence, Missouri
  • Bad Services
  • 35

I've been to Steak & Shake many times & usually the service is okay at best. I go there for the food & shakes not 5 star service (which I have NEVER received). I recently visited the Independance Mo location on HWY 40. My husband & I were seated rather quickly, but the experience went down hill from there. We both ordered shakes before we placed our food order & waited... Read more

Was this review helpful? 1 0
 
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