Stanley Steemer Complaints and reviews

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Industry: Household Services
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  • 128 complaints
  • $60,948 claimed losses
  • $476 average
  • 15506 since Jul 15, 2008

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Stanley Steemer
Main address: 5500 Stanley Steemer Parkway 43016 Dublin OH
1-800-STEEMER, 800-783-3637, ,
Stanley Steemer reviews, Stanley Steemer complaints, read Stanley Steemer reviews, find Stanley Steemer reviews, Stanley Steemer scam reports
  • 128 complaints
  • $60,948 claimed losses
  • $476 average
Had an experience with Stanley Steemer?
Submit review ›
128 reviews found
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  • 2 days ago
  • House Cleaning
  • 4

Unbelievable because the 2 men never told me about it before they left! I discovered this on my own! This cupboard was screwed to the bathroom wall in 2 places. I decided to have my friend Larry put it back for me. I did not want the 2 people to return to my home to do it! My friend larry will be paid for his labor. I think I deserve a refund! I don't believe i will ever have Stanley... Read more

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  • Mar 30
  • New Athens, Illinois
  • Carpet Cleaning Service
  • 21

Made an appt for Stanley Steamer to shampoo my hallway, living room and dining room. They were very prompt and the two young men were very polite and seemed to do a good job. I had a couple stains in my dining room that I was advised they may not be able to get totally out. I was in agreement due to them always returning on me when I shampooed myself. My living room had a couple small stains and... Read more

Was this review helpful? 2 0

  • Mar 25
  • Mount Laurel, New Jersey
  • Cleaning And Restoration Work
  • 1
  • 35

This group adds insult to injury. The quality of the work was shoddy. The workers obviously have no training which resulted in numerous property damages. Do yourself a favor, if you have a complaint, forget the GM....go over his head. He is a rude and combative and will attempt to bully you. He also is without any skills in management.....a very poor representative and disrespectful to the... Read more

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  • Mar 20
  • Tonganoxie, Kansas
  • Sidewalk Damage
  • 1
  • 31

Stanley steemer came to my home and cleaned my carpets. I gave them instructions to get through my yard and they followed those and when they left they went the other way the way I told them not to and that's when the damage happened. I called them they said they would send someone out never happened. I am going to take legal action if I do not get a response soon I would like to avoid that. they... Read more

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  • Jan 26
  • Ignored Service Request
  • 1
  • 50

It's been two years, but I will never forget the bad time I had with Stanley Steemer. I had been in a contract with them for multiple years and it was time to renew and also get a cleaning. They showed up, went through the process, I paid extra for deodorizer and it was sparingly applied. Since I had them for so long, I knew what it should smell like. I asked that they return and the request... Read more

Was this review helpful? 1 0

  • Dec 23, 2013
  • Roma, Texas
  • Stolen Perfume
  • 2
  • 65

About 3 weeks ago, we had Stanley Steamer come out to our home to clean our carpet in 3 bed rooms and in the upstairs craft room. The carpets were cleaned decent enough but the problem arose when I went to wrap all our Christmas gifts that were kept upstairs in the craft room, lined up against the wall. I called company and they said that they had already questioned the 2 (very young) men... Read more

Was this review helpful? 0 2

  • Dec 18, 2013
  • Sidewalk Damage
  • 62

I thought they did a great job on my carpet however, looking through my house after they left many areas in the house was not clean. The only area that look like something was the area where I had furniture that we move for them. There were nothing for them to move. I even vacuum the whole house before they got here. I had just painted my living room and they told me the popcorn ceiling might not... Read more

Was this review helpful? 1 0

  • Dec 02, 2013
  • Little River, South Carolina
  • Service Charge
  • 1
  • 115

I worked for Stanley Steemer for 6 weeks, which was enough for me. Do not get your carpets cleaned by this company. First of all they charge for services they do not provide. I witnessed over & over them charging customers for scotch guard on carpets & no scotch guard was ever put on the carpet. The same for deodorizers. They do this to save them money & your carpet will get dirty... Read more

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  • Nov 22, 2013
  • Valdosta, Georgia
  • Bad Customer Service
  • 70

unfortunately, You have to book Stanley Steemer through the corporate office. I called and scheduled an appointment, and was called and left a message that asked if I could have the carpet cleaned earlier. I responded to the message and they said the crew had gone to another job and they would be at my house at or before 3PM. I called at 4:30 to ask where they were and the rude attendant hung... Read more

Was this review helpful? 1 0

  • Nov 20, 2013
  • Seaford, Delaware
  • Sidewalk Damage
  • 77

Stanley Steemer needs to re-train all their workers on how to properly clean a rug. This guy "breezed" thru 4 rooms in my home, and I watched how he was using the equipment. He just kept "scrubbing" hard, dispensing liquid for only one stroke and did not take the time to get the bulk of the liquid up. Result was it took overnight and into the next day to dry. How do I know it is NOT a deep... Read more

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