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Sports Authority - Unable to get anyone to speak to at Customer Service!

Company Sports Authority
Product / Service Bad Customer Service
Location Boston, Massachusetts
Category Sport
Views 14

I have been trying for a week to get in touch with someone from customer service. I have waited for up to 20 minutes on hold many times. I have left messages, more times than I can count. I've been to the Plymouth, MA STORE to try to resolve my issue. I spent an hour in the store, listening to the cashier, Jen, tell me all her problems regarding daycare vouchers, horrible boyfriend that she kicked out, 2 kids by 2 different men, etc. all the while, 'Chris' was in the back office, trying to look up my transaction on 11/29/13. He found me 'hiding' in the golf section. He could not find any record of it, even though I showed him my bank account with the 179.25 withdrawal from the Plymouth store.
Is this typical when trying to get a duplicate receipt?
Nan 2ee17dd

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Please keep the topic of messages relevant to the subject. Personal attacks will be deleted. No links or scripts.

Jan 17  from Portland, Oregon
I agree with this customer's experience. I have been on hold for the last 45 minutes. Sports Authority should either have more customer service employees or have their stores know how to handle the majority of problems.
I am so disappointment with Sports Authority. This is 2014 - they should be more efficient than this.
I will no longer shop at Sports Authority.
Reply to Anonymous

Jan 03 
Thank you for bringing this to our attention. We're sorry you didn't receive the level of customer service you deserve. Please contact us at Social@SportsAuthority.com so that we can help resolve this for you! Please be sure to include the store location as well as your contact information.
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