Spa Depot Complaints and reviews

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Industry: Beauty Centers and Spas
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  • 22 complaints
  • $5,981 claimed losses
  • $272 average
  • 2757 since Oct 28, 2007

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Spa Depot
Main address: 1019 85th Ave. SE 98501-5706 Olympia WA
(800) 823-3638, ,
Spa Depot reviews, Spa Depot complaints, read Spa Depot reviews, find Spa Depot reviews, Spa Depot scam reports
  • 22 complaints
  • $5,981 claimed losses
  • $272 average
Had an experience with Spa Depot?
Submit review ›
22 reviews found
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  • Feb 05
  • Rochester, New York
  • Spa Controller Heater Pump
  • 8

I bought a $$$ not so cheap spa pack, had it installed by the local pool and spa business. Parts failed in less than a year. I was told by SPA DEPOT IT WAS UNDER WARRANTY. Needless to say I had to pay for the parts. (and install) Not much more to say than bogus warranty, I had to send pictures, had gotten approval from one person then a second had said it was not under warranty, which I... Read more

Was this review helpful? 0 0

  • Dec 03, 2013
  • Spa Jets
  • 14

I ordered 3 1/2 inch jets from "". When the parts arrived I noticed that one of the jets was used. When I went to install the jets I noticed they were the wrong ones. I notified Spa Depot to obtain an RMA. After receiving the RMA I returned the items to the company that sent them for Spa Depot. I returned the items approximately a week after receiving them. It has now been a month and... Read more

Was this review helpful? 0 0

  • Aug 19, 2013
  • Spa Warranty
  • 2
  • 68

I have had my spa for 5 years and after 9 months my original cover broke due to my puppies walking on it. I searched online and found SPa Depot. I purchased there BEST cover ($500)for insurance that it would last the life of my tub, and it came with a 5 yr warranty. After almost 3 years the cover underside started delaminating. Foil pieces would find there way to my filter. I put up with it... Read more

Was this review helpful? 3 0

  • Jun 18, 2013
  • Belize Spa
  • 83

I ordered this in 2010 and live in Southern California. I was told they would drop in drive way, so I had workers carry to site and had professionally installed. I had some problems with chemical balance initially and wasted $, but after easing up on chemicals a little, I have had no problems since. I use nearly every day and have had no problems yet. I ordered some additional supplies like... Read more

Was this review helpful? 0 1

  • May 30, 2013
  • Green Bay, Wisconsin
  • Patio Furniture
  • 58

WOW what a great company! I purchased Leisure Accents Patio Bar Stools, Underwater Light Show, Floating Water Radio and Leisure Accents Spa-side Counter/Bar. They didn't charge me for shipping and I got a Measuring Spoon Set -Free Gift! Everything arrived very fast and it was in a wonderful condition and easy to set up. Their customer service is very professional and considerate and very well... Read more

Was this review helpful? 0 0

  • Apr 30, 2013
  • Spa And Services
  • 66

I ordered a new filter for our spa on 4-17-13, paid $61 for overnight shipping. The product did not arrive when I called I worked with a woman named Kathy. She informed me the package had been lost between SpaDepots warehouse and FedEx. To make this right I was told by Kathy that there would be a new filter sent out overnight with no expense to me AND that I would be refunded the $61 shipping. I... Read more

Was this review helpful? 0 1

  • Oct 09, 2012
  • Ft. Worth, Texas
  • Disconnect Gfci
  • 1
  • 149

We purchased a Spa disconnect GFCI and paid( $60.95) for 2 day priority delivery, this was on 10-04-2012, we received the product on 10-09-2012, that is 5 days any way you look at it, so my question is do you reimburse the money for the 2 day delivery or should we take further steps to try and collect, I believe you should stand behind your product and your word when you say you will do... Read more

Was this review helpful? 0 6

  • Sep 14, 2012
  • Chantilly, Virginia
  • Milg3
  • 90

I needed two spa speakers for my spa which I purchased from The Spa Depot. I have already had to purchase a 3rd speaker due to failure one of them after only 3 months. Now the 2nd speaker failed after 7 months and I refuse to pay another $79.95 per speaker. Why not just cut my losses and move on... Because I have two 3 inch holes in my spa that were cut to fit their speakers. From my experience... Read more

Was this review helpful? 0 6

  • Jul 16, 2012
  • Columbus, Ohio
  • 331

Ordered a new GFCI spa panel for my spa from Spa Depot online store. I opened the box and found the plastic bracket that holds the breakers in place was broken off. I sent several e-mails to them however they went unanswered. Finally got a hold of someone on the phone, and told them what happened. The Service Rep said that this was a common problem with this unit, but they woudn't let me... Read more

Was this review helpful? 2 3

  • Jan 30, 2012
  • Milwaukee, Wisconsin
  • Belize Oval Ii Hot Tub Spa
  • 1
  • 157

I purchased the small 2 person tub from Spa Depot and the heater will heat the water to only heat 103. The read out says 104. Spa Depot just keeps on giving excuses to get rid of me. They told me some bull that I should expect a 2 to 4 degress variance on certain spas. What a bunch of BULL! Living in Wisconsin where the weather is cold a few degress really matters. It must be nice to sell... Read more

Was this review helpful? 2 17
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