Southwest Airlines Complaints and reviews

Southwest Airlines reviews, Southwest Airlines complaints, read Southwest Airlines reviews, find Southwest Airlines reviews, Southwest Airlines scam reports
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  • 55 complaints
  • $18,802 claimed losses
  • $342 average
  • 4668 since Mar 15, 2010

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Southwest Airlines
Main address: P.O. Box 36647-1CR 75235 Dallas Texas
214-932-0333, 1-800-435-9792, , https://www.southwest.com/contact-us/contact-us.html
Southwest Airlines reviews, Southwest Airlines complaints, read Southwest Airlines reviews, find Southwest Airlines reviews, Southwest Airlines scam reports
  • 55 complaints
  • $18,802 claimed losses
  • $342 average
Had an experience with Southwest Airlines?
Submit review ›
55 reviews found
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  • Jan 11
  • Phoenix, Arizona
  • Cancelled Flight
  • 3
  • 44

Why is no one posting complaints about the canceled flights on 01/03/14 out of Chicago Midway flying to western states (before the storm hit in Chicago). With so many impacted consumers and very poor customer service I thought this site would be full of complaints already. Currently out of $1000 that I am hoping to get reimbursed for, will be posting details at a later date - however I am... Read more

Was this review helpful? 0 2

  • Jan 03
  • Customer Service And Safety
  • 1
  • 46

PARENTS BEWARE...ON 12/29/13 MY SEVEN YEAR OLD GRANDDAUGHTER WALKED OFF A SOUTHWEST PLANE AT ST LOUIS LAMBERT AIRPORT ALONE! I booked her on a non-stop flight, paid the unaccompanied minor fee; her Dad put her on the plane and waited till the plane actually took off. When the plane arrived, my granddaughter came off the plane with the other passengers, unescorted, dragging her 15# duffel bag... Read more

Was this review helpful? 1 0

  • Jan 03
  • Washington, District Of Columbia
  • Internet Posting
  • 25

So we had snow in Washington last night and today Fri 3 Jan, 2014, as my son is flying to Chicago, on #3402 at 2:10 pm, before driving to IAD I went online to see if the flight was delayed. It was not! Other flights were cancelled and listed as such. Now, at 2pm, he tells me it is delayed and might not be leaving at all, however the SWA website has as of 1:58 pm the flight is listed as on time.... Read more

Was this review helpful? 0 0

  • Dec 30, 2013
  • Shirley, New York
  • Customer Service
  • 1
  • 54

I was to fly to long island from jax fl for xmas holidays , got airport my limo left i was told i had to wait along with an elderly couple , they'd already taken our luggage after some time we were told several different stories as to why we would be going to baltimore but having to wait there for almost 20 hours before connecting to long island, I canceled and rebooked for 2 days later, when I... Read more

Was this review helpful? 0 0

  • Dec 29, 2013
  • San Antonio, Texas
  • 1
  • 42

I was traveling to SA after my vacation in vegas. The flight attendant ask me if i need something to drink, i got a water then she ask me again i got a coke then another flight attendant ask me i told her i can take a juice- this one was nice- The first one while she was giving me the juice she was very rude she said to me that I have water and coke before and that's why I asked the other flight... Read more

Was this review helpful? 0 1

  • Dec 29, 2013
  • San Antonio, Texas
  • 34

I was traveling to SA after my vacation in vegas. The flight attendant ask me if i need something to drink, i got a water then she ask me again i got a coke then another flight attendant ask me i told her i can take a juice- this one was nice- The first one while she was giving me the juice she was very rude she said to me that I have water and coke before and that's why I asked the other flight... Read more

Was this review helpful? 0 2

  • Dec 29, 2013
  • San Antonio, Texas
  • 1
  • 36

I was traveling to SA after my vacation in vegas. The flight attendant ask me if i need something to drink, i got a water then she ask me again i got a coke then another flight attendant ask me i told her i can take a juice- this one was nice- The first one while she was giving me the juice she was very rude she said to me that I have water and coke before and that's why I asked the other flight... Read more

Was this review helpful? 0 0

  • Dec 29, 2013
  • San Antonio, Texas
  • 1
  • 16

I was traveling to SA after my vacation in vegas. The flight attendant ask me if i need something to drink, i got a water then she ask me again i got a coke then another flight attendant ask me i told her i can take a juice- this one was nice- The first one while she was giving me the juice she was very rude she said to me that I have water and coke before and that's why I asked the other flight... Read more

Was this review helpful? 0 1

  • Dec 23, 2013
  • Phoenix, Arizona
  • Misleading Information
  • 25

We booked a flight with SW, then we re-booked for a cheaper flight, the reason obviously was to get a cheaper flight so that we could get the difference back, well when we called SW, we were told by a telephone agent that we would get the difference in a matter of weeks, well lo and behold, when we called again near our departure time we were told that there would be no monies refunded even... Read more

Was this review helpful? 0 1

  • Dec 17, 2013
  • Milwaukee, Wisconsin
  • Mechanical Problem
  • 1
  • 32

In Milwaukee we were scheduled to fly to NYC at 8:15am at 7:30am Southwest listed the flight as delayed in Minneapolis by 9:00 they announced there was a mechanical problem but they would give us an update by 10:05 by 10:30am they cancelled the flight and as they told us there was no problem to move the only 40 passengers over to the 1:25pm flight. When we told them that we had moved our... Read more

Was this review helpful? 0 0
 
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