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Southeast Toyota Finance is a front for World Omni Finance located in Deerfield Beach, FL. It is part of JM Family Enterprises.

I wanted to pay off the loan on my car and I insisted on getting a real address because I was shipping the check overnight via UPS. The real address where they process the loan payments is 6150 Omni Park Drive, Mobile, AL 36609. Their 800 number is picked up in India.

When I spoke with them they did not want to give me a real address, but I insisted because I said I was going to require a signature to prove when it was received.

Location: Fairmont, West Virginia

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Guest

Same here. SETF had me do a lease for an 18 Tacoma.

Long story short, they never mailed the correct and required notices to me and my lease was repo'd!

Now I have a deficiency balance that drops every time I speak to them - without asking! I've owned many Toyota s over the years - I growing tired if dealing with SETF and may look at another dealership or VW and Chevrolet.

Guest

So how do you make a payment to World Omni? I've just financed for the first time with them and I cannot find how to make a payment online. Help!!!

Guest

Well I certainly am a little nervous now, I just purchased a 2017 Camry financed by World Omni. I realize these complaints are from 2015 and before but I sure hope they have resolved them all, because I am starting to doubt my purchase.

SETFCustomerExperience
reply icon Replying to comment of Guest-1239278

Providing great service is our priority. If you have any questions regarding your account with us please contact us at (800) 686-3494 our Customer Care Dept - thank you SETF.

Guest
reply icon Replying to comment of SETFCustomerExperience

Bollocks!! I have bought 2 cars through this outfit, they will not get a 3rd.

For once the sales guy was relatively pleasant once I fought through the usual onslaught of vultures!! DO NOT use the their "In-house" financing (Jake) which they ultimately push on you and the rates which they claimed to be within 0.5% of major banks and financing groups were just not. Their financing arm "Southeast Toyota Finance" (World Omni) are disgusting - their staff, business practices, customer service non-existent, basically a bunch of rednecks with even worse reviews than their sister company. Their finance manager SCOTT ZUCKERMAN promised to investigate and resolve, but his level of urgency matches that of both Al Hendrickson and World Omni - nothing happened.

As someone who has had perfect credit over 10 years, these muppets have now altered that. I would advise anyone who values their personal credit and who would rather deal with professionals to stay away from both of these companies, they are bad news!!

SETFCustomerExperience
reply icon Replying to comment of Guest-1400311

We are sorry to hear of your experience. Should you need assistance with future questions or concerns, please contact us at the number below.

Thank You

Southeast Toyota Finance

1-800-686-3494

Guest
reply icon Replying to comment of Guest-1400311

They screwed us terribly today

Guest
reply icon Replying to comment of SETFCustomerExperience

How do you make an online payment to World Omni??? I was told at the dealership that you could and I'm very nervous that Toyota has mislead me.

This is crazy. If I have trouble I will never buy another Toyota as this is my third one since 2011.

Guest
reply icon Replying to comment of Guest-1239278

Did you find out how you can pay online? I cannot find it anywhere!

Guest
reply icon Replying to comment of Guest-1239278

I bet they didn't tell you like they didn't tell us that it your payment is ever late, everyday past your due date about ten dollars per day gets credited directly towards their interest and joy towards the principle balance of your loan? Did they??

The last time they called me was on February 6th and I told them I'd make two payments with a tax refund, that I just received one week ago Friday too bad I have a sick kid and am sick as well I didn't think anything about making my payment now my car is gone.

And it's legal that they didn't even call me to ask about the payment usually they'd call every day seems like they decided to do it this way a while ago so they could get much more money. They're conniving and this entire system is insulting to human nature.

Guest

I am a very unhappy customer with Omni or SETF. I was told if I bought a certain vehicle with a co signer and 12 pymts.

on time I would be considered a loyalty customer not have to put anymore money down on 2nd vehicle. I would receive a 2015 car at same notes. I done everything I was told to do for a year on this certified vehicle when I returned they told me they could do it, but wanted me to step down 2 classes in vehicle and raise notes 200.00 monthly of course I told them no. My credit score needed to be higher than originally said and their was no more loyalty program.

so I waited six months continually raising and working on credit score. This whole time they don't want to drop the co-signer which by the way is going through hardship and lost his job the same month I bought the car and has yet to return to work. On my birthday month I went to try again I was told not to pay the note for I was buying another vehicle my mistake paperwork wasn't finished till day 31 and all the sudden they wouldn't finance me after 17 mos. needless to say 8 years never late on a car note anywhere.

This company is a joke and yes I paid my note but I am so disappointed and angry with World Omni which at one time I held high standards for. I will never trust them ever again.

It's a shame Toyota puts out a great product wish I could say the same for the people they choose too protect their name. This is exactly why women are scared to approach salespeople at a dealership.

Tammy Sharp

850-390-****

Pensacola Florida

Guest
reply icon Replying to comment of Guest-1074940

I have spoke to so many different people at this company same situation to no avail nothing done. Same story someone will return your call and resolve issue no return call Michael Hollis is vice president you ask to speak with him or his assistant and that's unheard of.

No one is allowed to contact him besides the BBB. According to his staff, customer reps. collections dept. Yes I even called the collections dept.

I am very irritated with the lack of response from this company. Yet become 5 days late and your phone is ringing off the hook .

I only became late once but they want you to borrow the money and pay them immediately. How can they do so wrong yet expect repeat business from future clients.

SETFCustomerExperience
reply icon Replying to comment of Guest-1075211

Thank you for speaking to me on December 09, 2015. I have not heard back from you, so I hope you were able to resolve your concerns with your dealership.

If I may be a further assistance to you please contact J. Murray 800-267-0855 ext 1204343.

Guest
reply icon Replying to comment of Guest-1074940

anonymous

I am not sure why these complaints against S.E Toyota/World Omni Finance are not being posted or reported on/to popular sites like: better business bureau(bbb.org), scambook.com; and peopleclaim.com. More so called or visit your of Chamber of Commerce in your locality, call your Congressman, and even a TV channel and Radio station.

They need to be in the media if this is consistent bad and fraudulent response their customers get from them. I am going to pay off my car now to stop them from scamming me. They charge $649 for Administration fee to move information from one department to the other in their company.

Other car comparative car sale companies charge below $200. Thank you all for all your complaint because it puts me on alert to watch out for this scam artists posing as legitimate car sales company.

SETFCustomerExperience
reply icon Replying to comment of Guest-1086405

Providing great service is our priority. Our customers are important to us; any feedback provided allows the opportunity for improvement.

You are welcome to contact me directly if you would like to further discuss your concerns. Please feel free to contact me at Southeast Toyota Finance 800-267-0855 ext. 1204343.

Thank you J. Murray

Guest
reply icon Replying to comment of Guest-1074940

You went to Bob Tyler right? Biggest team of snakes I have ever did business with.

They taught me to NEVER do a loan with their "finance" arm.

Always talk to a bank, or FCU first before buying a car.

Guest

I returned a leased 2013 Toyota to Toyota of Hollywood on Sept. 8th., 2015

The Corolla had under 8000 miles on it.

the interior was prestine because I kept it all covered from day one.

I turned in all 3 keys

I never missed a payment... it was automatically deducted from my checking account.

I was clever enough at 82yrs. old to video the entire car on my Iphone the day I turned it in.

I called Omni Leasing on 3 occasions, on two occasions I got to speak to a real person. each time I asked for the exact amount of the monies due to them.

both times they gave me a figure & as soon as I had enough money I paid them through my bank "pay bill" one month later I get a bill for $500.00 ( of which I don't have) I called them and was told that the $500.00 included repair of back and front bumpers that had gashes (impossible there was not damage to the car) I explained that to the woman and she said if I went on line I would see pictures of the bumpers - I said it was probably pictures of another car or the people who picked it up caused the damage... she did not believe me, and that is when I told her I took videos of the car the morning of the return and she said do I have proof of the date - thank goodness the Iphone records all of that info. Lastly she said that the charge of $350.00 was for someone to drive the car to auction... well that is not my fault, not my problem....

she kept badgering me for payments to pay off the $500. even offered to reduce it to $400. I told her I didn't have any spare money, that I need money to feed my habit of eating and for doctor co-pay appointments so there was nothing left to give her.

I paid Omni every cent of the balance I was told was owed., she kept insisting, Finally, ...I told her I was tired and was going to hang up the phone. Great Grandma

SETFCustomerExperience
reply icon Replying to comment of Guest-1052353

I am sorry to hear about this incident. Please contact me at 800-267-0855 x 1204343.

I would like to get your feedback regarding your experience with the end of lease process.

Thank you,

J. Murray

Southeast Toyota Finance

Guest

I just turned in my Prius I leased thru these buZzards. I made every payment early.

No damages. Pristine condition. And didn't even come near the mileage limit. They told me the would waive the 350 dollar disposition fee.

If I bought another Toyota. I did. Not to mention the fact that my husband has been a dedicAted employee for nearly 30 years. I get a bill yesterday for nearly 900 dollars.

Disposition fee plus some eff'd up inflated tax Finally they dropped the dispos fee. Which is btw ripping you. New ***. No other co charges this.

And to boot. The tAxes on the Prius were only about 200 for the whole frickin year. !!! I will never ever finance nor lease from these thieves ever again.

This has soured me. I should hAve gotten every *** mile out of it I could.

So much for loyalty. :x

Guest
reply icon Replying to comment of Guest-808712

anonymous

I am not sure why these complaints against S.E Toyota/World Omni Finance are not being posted or reported on/to popular sites like: better business bureau(bbb.org), scambook.com; and peopleclaim.com. More so called or visit your of Chamber of Commerce in your locality, call your Congressman, and even a TV channel and Radio station.

They need to be in the media if this is consistent bad and fraudulent response their customers get from them. I am going to pay off my car now to stop them from scamming me. They charge $649 for Administration fee to move information from one department to the other in their company.

Other car comparative car sale companies charge below $200. Thank you all for all your complaint because it puts me on alert to watch out for this scam artists posing as legitimate car sales company.

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