Sofa Mart Complaints and reviews

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  • 33 complaints
  • $16,975 claimed losses
  • $514 average
  • 3041 since Feb 24, 2008

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Sofa Mart
Main address: 5603 North Broadway 80216 Denver CO
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Sofa Mart reviews, Sofa Mart complaints, read Sofa Mart reviews, find Sofa Mart reviews, Sofa Mart scam reports
  • 33 complaints
  • $16,975 claimed losses
  • $514 average
Had an experience with Sofa Mart?
Submit review ›
33 reviews found
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  • Nov 16, 2013
  • Harker Heights, Texas
  • Couch
  • 10

wrote on here the detail about my unusable couch and Sofa Mart replied and said they would get me help. Well it has been 3 days and I haven't heard a word. Sofa Mart does not keep their promises. Holidays are coming up and I have an ugly couch that I hate for anyone to see and we trusted Sofa Mart to make do on their products. This couch is falling apart and looks awful. Bad reflection on... Read more

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  • Nov 14, 2013
  • Winter Park, Florida
  • Couch
  • 4
  • 27

I am very unhappy with sofa mart. We are both retired and on limited income so we saved a good while for a good sofa with recliners. The sales person assured us that she would take care of any problems we had, that it was a good sturdy sofa and long lasting. We noticed a little rip in the seat of one cushion. Then upon closer observation we noticed bare spots in the fabric. I notified Sofa... Read more

Was this review helpful? 0 0

  • Sep 01, 2013
  • Charlotte, North Carolina
  • Cinematic Sectional
  • 1
  • 35

Went into Charlotte area Sofa Mart on September 1 looking for a sectional sofa. We were approached by a salesman named Eddie. Asked for a quote on a 5 and 6 piece sectional. Waited on another customer which we knew about. However, he never gave us a quote. Helped other customers but never helped us. I asked one more time for a quote on a Cinematic sectional. He said would be right back. I turned... Read more

Was this review helpful? 0 0

  • Sep 05, 2012
  • Bismarck, North Dakota
  • Hdtv
  • 3
  • 248

I needed a new TV and a new couch. Furniture Row had a Labor day offer to purchace select livingroom sets and get a free 51" HDTV. I purchaced a nice couch along with end tables etc. in order to qualify for the TV offer. Prior to handing over my CC I asked the salesman about the make/ model of the "free" TV knowing if it sounds too good to be true, it usually is. He told me I would be getting... Read more

Was this review helpful? 3 30

  • Apr 04, 2012
  • Orlando, Florida
  • Brown Leather Recliner Couch
  • 118

we ordered our couch February 29th . they said it would be in. in 14 days. we had to call them and then they told us the couch was in. my fiance and his buddy took the day off and went to pick up the couch and the . when they arrived the recliner was the only piece in, which was not disclosed prior to the pick up. they said they would let us know when the couch came in and deliver it for free. we... Read more

Was this review helpful? 1 1

  • Nov 28, 2011
  • Toledo, Ohio
  • Stefano Sofa And Loveseat
  • 2
  • 131

We bought a leather sofa and loveseat a year ago and paid for an additional warrenty on the leather to coverage any problems with the leather for 5 years. At the time I purchased the furniture I was told if I had any problem, I just needed to call the store and they would send someone out to repair the leather. When you buy the protection program they give you some leather cleaner and conditioner... Read more

Was this review helpful? 2 0

  • Nov 01, 2011
  • Crawfordsville, Indiana
  • 63

I bought a sofa, love seat, and 2 chairs from Sofa Mart in Lafayette, Indiana. Within 6 months the cushions were mashed down so much that I had to place a piece of plywood underneath the cushions on every piece of furniture except the one chair that I never sat in. I am a 50+ year old woman, weigh 125 pounds, do not abuse my furniture and seldom have guests, so this is unacceptable. Other... Read more

Was this review helpful? 2 0

  • Jun 06, 2011
  • St. Louis, Missouri
  • Recliner And Sofa
  • 45

A few months ago i purchased 2 new recliners and a sofa from Davenport IA store. Wrote a check for the entire amount at the time of purchase. I was told the furniture would take 4-6 weeks for delivery. Around 6-1/2 weeks later, the furniture arrives and the recliners do not match the couch...not even close. The recliners were a light colored suade and the couch was a dark brown leather-ish type... Read more

Was this review helpful? 1 0

  • May 21, 2011
  • Gatesville, Texas
  • 1
  • 109
Sofa Mart - No returns, No exchanges, No exceptions

I purchased a couch and love seat from Furniture Row-Sofa Mart, when it was delivered, we had the delivery person sign that they were to be reordered due to the poor construction. The legs were loose, board sticking out, fabric pulled in many areas. I waited for a phone call for about a week and a half then called the sales rep. to check on the status. He claims this was the first he'd... Read more

Was this review helpful? 2 1

  • Apr 23, 2011
  • Cabot, Arkansas
  • Sectional Sofa
  • 31

I ordered my sectional from sofa mart, and when it arrived, it was the wrong color. Confronted them about this, and they initially deied it, even saying the color i ordered didn't exsist for the style couch. Finally got through, and had to wait another month for my couch, only to find out I have to wait again due to them not ordering all the pieces. Still waiting on a protection kit that was... Read more

Was this review helpful? 2 0
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